1694 Service Quality Jobs - Page 16

QSAs primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. Role & Responsibility Execute test cases prepared for testing software builds Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds/releases Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raise all failures/doubts related to the execution of test c...

We are looking for an Online Operations Manager to own and scale the Puja & Chadawa Live operations at AppsForBharat. This is a central operations role (not on-ground) where you will drive process efficiency, service quality, and seamless execution across puja & chadawa services. You will manage a small team, ensure all props and rituals go live smoothly, and deliver a delightful customer experience. Skills & Qualification 4 7 years in central operations, service delivery, or process management (preferably consumer-tech/services). Experience leading a team of 2 3+ members . Strong problem-solving, process improvement, and stakeholder management skills. High ownership, structured thinking, an...

Job_Description":" We are seeking a Customer Relations Manager who is passionate about delivering exceptional customer experiences and driving customer loyalty. In this role, you will take ownership of customer relationships, ensuring satisfaction and retention by understanding client needs, resolving concerns, and proactively engaging with customers. You will also act as the voice of the customer within the organization, collaborating with internal teams to enhance service delivery and operational effectiveness. Key Responsibilities: Manage end-to-end customer relations, ensuring a high level of satisfaction and long-term engagement. Address customer issues and complaints with empathy and a...

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President, Fraud Operations Principal responsibilities Work closely with the senior leadership team, global and regional/market stakeho...

Internal Firm Services Industry/Sector & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents. & Summary T...

Position Overview The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU s Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight. Roles & Responsibilities Team Leadership & People Management Lead and manage the India-based Customer Service, Influencer, social and Claims team members. Oversee workload distribution to ensure KPI achievement across...

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire SAP ABAP Professionals in the following areas : Should have 8+ years of hands-on experience on HANA ABAP/ABAP Objects, Dialog programming, User-exits, BADI, Smart Forms, ALV, RFCs, and other SAP development tools. Knowledge of best practices with ABAP programming. Having experience in ABAP - Reports, OData, Interface ( BAPI, RFC, ALEIDOC), Conversions - BDCS, Enhancements - BADI, Implicit/explicit e...

About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team. In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operati...

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 23 cities with over 220 stores through a network of over 2,200+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Eligibility Students pursuing 11th or Secondary / 10th pass level Minimum 16 years of age Valid Aadhar (National Identity) card Program Framework 12 months of Paid Apprenticeship with On the job training 9 hours (including 1hour break) per day and 5 days working Online Assessment on completion of 3 11 mon...

Responsible for executing activities of tracking customer shipments and handling exceptional cases 2. Key Responsibilities Responsibilities Conduct tracking of shipments of customers (other than national & regional key accounts) shipments as per the defined standard operating procedures (SOPs) Identify cases of late delivery, non delivery, return to origin and related exceptions and follow up actively for closure as per the defined procedures; prepare and send updates to the Team Lead Identify instances of held back shipments and conduct clearances within stipulated timelines; prepare updates on held backs and send to the Team Lead Obtain customer claim requests / escalations from contact ce...

Responsible for execution of activities for effective facility management, upkeep and housekeeping of premises, maintenance of infrastructure and conduct of related activities for Blue Dart facility 2. Key Responsibilities Responsibilities Conduct monitoring of all services in the Blue Dart facility such as availability of continuous power and water supply, effective functioning of sewage system, continuous availability of telephone services etc. on a regular basis; identify deviations and report the same to the superior Conduct payments for all services utilized in the Blue Dart facility to applicable authorities within defined timelines to ensure continuous availability of services Support...

Job Summary Join our dynamic team as a Customer Service Professional where you will play a crucial role in enhancing customer satisfaction and loyalty. With a focus on delivering exceptional service you will address customer inquiries and resolve issues efficiently. This hybrid role offers the flexibility of working both remotely and on-site primarily during night shifts ensuring seamless support for our valued clients. Responsibilities Address customer inquiries promptly and accurately to ensure high levels of satisfaction. Resolve customer issues efficiently minimizing disruptions and enhancing customer experience. Collaborate with team members to share insights and improve service deliver...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

You are a talented professional with a blend of technical skills, business excellence, team management, training, customer service, and coordination abilities. In this managerial role for a specified territory, you will be responsible for managing channels (dealers/authorized service points) and customers (farmers) from product installation to post-warranty issues. Your key responsibilities include: - Ensuring a customer-centric approach - Quality product installation - Timely and quality tractor service - Resolving customer grievances through various channels - Handling product complaints and providing feedback to the plant headquarters - Retaining customers under warranty and post-warranty...

As a Quality Manager at Sagar Hospitals, Jayanagar, T Block, Bangalore, you will be responsible for establishing, coordinating, and monitoring the quality assurance programme. Your role will involve maintaining Quality systems in both clinical and non-clinical areas. You will be required to coordinate and perform quality assurance audits according to predefined standards and present findings, suggestions, and corrective actions to higher-level management. Monitoring the implementation of NABH Standards within the hospital, standardizing policies and procedures, and collecting and analyzing hospital Quality indicator data will be key aspects of your responsibilities. Additionally, you will co...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

About The Role Skill required: Tech for Operations - Technology Architecture Designation: AI/ML Computational Science Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be part of the Technolog...

Responsible for review of team operations, specialized transactions, and service quality. Ensure tasks assigned to the department are completed per the process responsibility matrix and satisfy the regional requirements. Direct and oversee of the preparation of timely, accurate monthly work related items Demonstrate expertise in Issue Resolution, Providing Permanent Fixes for recurring issues. Define, implement and monitor Process related updates and changes. Timely and accurate data to be provided to auditors as and when the request arises for the various AP related audits. Should be able to put processes in place to ensure smooth delivery of operations. Should work on a Continuous Improvem...

Basis knowledge of Telco Network operations. Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system. To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performance Indicators Maintain a certain agreed level of Network performance, availability, reliability, integrity and usability by monitoring, analysing and reporting predefined Key Performance indicators (KPIs), measures and customer feedback. Good Performance management (RAN KPI) knowledge. Strong RCA & troubleshooting Skills. Creation of TT through tools within the agreed Response time...

Basis knowledge of Telco Network operations. Primary responsibility is to Monitor the KPI & Alarms for the multivendor RAN nodes system. To oversee end to end Networks performance and maintain the acceptable level of network quality of service as per business objectives and a set of predefined network Key Performance Indicators Maintain a certain agreed level of Network performance, availability, reliability, integrity and usability by monitoring, analysing and reporting predefined Key Performance indicators (KPIs), measures and customer feedback. Good Performance management (RAN KPI) knowledge. Strong RCA & troubleshooting Skills. Creation of TT through tools within the agreed Response time...

Responsibilities: Service Operations Management: Oversee end-to-end service operations across Telangana for BLDC Kuhl Fans. Ensure timely resolution of customer complaints and service requests. Monitor service KPIs and drive continuous improvement. Team Leadership: Manage and mentor a team of service engineers, technicians, and service partners. Conduct regular training and skill development programs. Customer Satisfaction: Maintain high levels of customer satisfaction through proactive service delivery. Handle escalations and ensure prompt resolution. Vendor & Partner Coordination: Manage third-party service partners and ensure adherence to service standards. Conduct audits and performance ...

Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibil...

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to...

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Heads of each assigned centre, will report to this position. Cluster Operations manager will report to Regional Business Head. Responsible for operational readiness of NEW centre roll-out. Responsible for operational efficiency & service delivery First point of contact for escalation from parents (customers) Accountable for the Quality & Service consistency of the cluster Coach the centre heads for individual development & quality of centre leadership Accountable for staff efficiency at centre level & overall retention rate of the cluster Co-Own revenue targets ...

Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the fol...