2383 Service Quality Jobs - Page 16

We are looking for a highly skilled and experienced Guest Service Associate to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure, and provide top-notch service to our guests. Roles and Responsibility Manage front desk operations, including handling guest inquiries and resolving issues professionally. Provide exceptional customer service by being courteous, attentive, and responsive to guests' needs. Maintain accurate records of guest interactions, transactions, and preferences. Collaborate with other departments to ensure seamless service delivery. Develop and implement effective strategies to enhance guest satisfaction and loyal...

We are seeking a talented and experienced Crestron Programmer with expertise in DSP (Digital Signal Processing) programming to join our team. The ideal candidate will be responsible for designing, developing, and implementing audiovisual control systems using Crestron technology, while also possessing the ability to work with DSP processors for advanced audio processing. If you are a highly motivated individual with a passion for cutting-edge AV technology, problem-solving, and innovation, we encourage you to apply. WHAT YOULL DO: Design, program, and implement Crestron-based control systems for audio-visual applications in commercial and residential environments. Collaborate with project te...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment ...

We are seeking a dedicated Transport Executive to support and manage daily transport operations serving UBS employees across Hyderabads Aquila and Centaurus locations. This role requires an operationally-focused professional who can seamlessly work between both sites, ensuring reliable and efficient transportation services while maintaining high standards of employee satisfaction and operational excellence. Key Responsibilities Daily Transport Operations Support Support daily transport operations for UBS employees across both locations Monitor vehicle schedules, route assignments, and driver deployments Coordinate real-time transport adjustments and handle service disruptions Track vehicle m...

You should reimagine everything relationships, data, markets, the workforce, and more. Deloitte can show you how and help you deliver results with SAP solutions. Our SAP Practice offers a complete range of services from business case development and system design to configuration, testing and deployment .SAP offerings include Portal, Net weaver, BO, SAP Development and BASIS & Infrastructure and covers all functional areas and industry verticals. Learn more about our Technology Practice. Work you ll do The primary role is to make immediate, direct contributions to enhancing our clients competitive position and performance in ways that are distinctive, innovative, and sustainable. To do this,...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

POSITION SUMMARY: The Communication Coach is responsible for evaluating agents and coaching them on communication and language proficiency to ensure that communication and language used on calls is at acceptable standards. JOB FUNCTION AND RESPONSIBILITIES: Remote monitoring and side by side/live call monitoring of calls & providing detailed feedback to the advisor Responsible to coach the agents and to develop their communication styles & customer service skills (this could include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like call control etc.) Work closely with the BU to improve the performance of the bottom...

A Bachelor s degree in Engineering or Construction Management. (20+) years of relevant experience related to project or construction management. Commercial construction project management experience Experiance in industrial project. F&B indsutries is added advantage Job Responsibilities Review data and analyze information to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Inspire a team of Consultants, Designers, General Contractors, and Landlords to collaborate in ways that deliver great outcomes for our clients on our construction projects. Contribute to a diverse, supportive, and talented team. Demonstrate the ability to create a...

Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the Fixed Domain Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to rel...

We are seeking a dynamic and customer-oriented Customer Support Executive - Service Center Incharge to join our team In this role, you will be responsible for overseeing the day-to-day operations of the service center, ensuring high-quality service delivery, and maintaining customer satisfaction You will act as a vital link between our customers and the company, managing service requests and providing technical support to our clients

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

Assisting team in day to day tasks and coordinating with RMs for activities related to business. Document collection from client and to ensure completion of all the documents along with signatures and stamps. To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. To understand clients business & provide appropriate working capital and business loan solutions. Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. Work closely with Branch Banking teams for new customer addi...

As a Quality Inspector you are responsible for the quality of all diagnosis and repairs carried out on vehicles. You accompany Service Advisor in understanding critical product problems and diagnose the problem with the help of diagnostic tools and road tests. You ensure that all customer concerns, requirements are well processed and well addressed as per standards and ensure service quality by performing final inspection of every vehicle after completion of necessary work. You are key person in identification of root cause of repeat repairs and implement suitable countermeasures with Job Controller to improve service quality and consequently the \u2018Customer Satisfaction\u2019. Requiremen...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes Handle personalized service requests from customers across segments Generate and deliver timely business MIS reports Ensure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment ...

Analyze, plans and implement process improvement needs Evaluate and models existing processes Organize and facilitate cross-functional projects Identify improvement options Develop metrics that provide data for process management and indicators for future improvement opportunities Collect data to identify root cause problems Measure performance against process requirements, aligning improvement projects to close performance shortfalls Manage resources, including members, to build projects Provide consultation on the use of re-engineering techniques to improve process performance and product quality Deploy plans from conception through to close Deliver presentations and training courses inclu...

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and servic...

Nauticalinfo Solutions is looking for QC Manager to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop and oversee quality control inspect...

Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management. Participate in the preparation of the annual departmental operating budget and ficial plans. Monitor budget and upsell products and services while minimising waste to increase revenue. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Achieves the monthly and annual personal target contributing to the Sales revenue. People: Assign work, and establish performance and development goals for team members....

To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3 Together, we will make the complex simple, the inaccessible accessible, and the impossible possible Boost your innovation to an ALL TIME HIGH with us!Inside CoinDCX s Customer Success TeamOur Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX e...

Your specific area of responsibility Administration with a strong customer-service orientation MS Office, especially Excel Meeting deadlines and strong prioritization skills Meticulously attending to details Working with a case management system Perform duties as needed related to budget, expenses and purchasing processes Answer calls and emails, responding to queries and requests appropriately Manage archiving and filing in line with statutory requirements and company policy Complete and update reports and maintain systems and data Undertake additional projects and tasks as requested Coordinate all logistics for travel, events, meetings, training, etc. where required More about this role Su...

1.Transition Processes & Delivers highest level of service quality to our internal & external customers promptly Perform Process transition ensuring low effort experience for all stake holders Create Process flow charts , Standard processes operating instructions Define & agreed SLA , TAT of all newly transition processes Manage customer experience by providing faster resolution, effortless experience, and better customer connect Demonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets). Assure change management practices are followed, including communication, training, documentation development. The Essentials - You Will Have: ...

Scope:The Senior Cloud Delivery & Program Manager is accountable for driving the successful delivery of complex cloud programs and services, ensuring alignment with business objectives, technical standards, and customer expectations This role combines delivery leadership, program governance, and people management responsibilities The Sr Manager oversees multiple cloud projects, leads cross-functional teams, manages stakeholders, and ensures high-quality service delivery across public, private, and hybrid cloud environments Our current technical environment: Microsoft Azure VMWare ESXiWhat you ll do:Program & Delivery Management Lead end-to-end delivery of large-scale cloud programs, ensuring...

4-7 years in central operations, service delivery, or process management (preferably consumer-tech/services). Experience leading a team of 2 3+ members . Strong problem-solving, process improvement, and stakeholder management skills. High ownership, structured thinking, and ability to thrive in fast-paced environments. Bonus: Exposure to customer-facing ops or quality control . Responsibilities Own and improve all workflows for puja & chadawa live ops ; drive process efficiency and error-free execution. Ensure quality control for rituals, props, and digital properties going live. Lead a team of 2 3 members , setting clear goals and building capabilities. Manage calendar communication and act...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products. . Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tas...

OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to...