6521 Service Management Jobs - Page 45

Client Service Manager Role Description As Client Service Manager you will supervise other client services representatives to ensure client satisfaction with the organization\ s product and service. Your job tasks will include directing and controlling the processing and fulfillment of orders, fielding customer inquiries, and resolving customer complaints. You will also be responsible to allign business operations, provide product training to customers, discuss technical aspects about services, and oversee marketing campaigns. Responsibilities Preparing and implementing product plans as per market trends. Participating in shareholder discussions to communicate status updates. Reviewing syste...

Install and service company equipment at customer sites. Attend customer complaints and solve technical issues. Perform regular maintenance and repairs. Prepare service reports and update records. Support the sales and production teams when needed.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the ficial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restauran...

JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business...

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407 Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither in Noida.Apply those who can relocate in Lucknow

Perform administration, configuration, and support for domain-separated ServiceNow instances. Implement and maintain ITSM, CSM, CMDB, and Asset Management functionalities. Manage and optimize Service Operations Workspace and other ServiceNow workspaces for improved agent productivity. Develop and troubleshoot Client Scripts, UI Actions, UI Policies, Business Rules, Roles, and ACLs. Design and maintain workflows, Flow Designer flows, and decision tables using Workflow Studio. Configure Inbound Actions, Notifications, and Email Integrations. Manage Knowledge Base, Employee Center, and Service Catalog setup and permissions. Build and maintain reports, dashboards, and performance/ platform analy...

The Organizational Change Specialist will implement the change leadership plan to successfully transition specific functional teams and their business partners to the new Global Business Solutions+ (GBS+) model. This role requires an experienced change professional who has excelled in delivering change in complex programs and has a strong track record of success in organizational change, employee engagement, and business readiness. The success of their efforts will result in on-time transition, change risk mitigation and optimized benefit realization. Key Responsibilities: Implement change management strategies and plans that maximize employee adoption and minimize resistance. Establish and ...

Overview Sustain Engineer within PepsiCos Sustain and Operations team, part of the S&T Digital Product and Application organization, will serve as the primary liaison between product groups, end-users, internal teams, and vendors primarily for the Supply Chain & Enabling Function applications. This role ensures stability, performance, and continuous improvement of Warehouse -related digital applications that support PepsiCos global supply chain operations. This role is critical in ensuring operational excellence, driving proactive risk management, and improving automation and issue resolution to sustain PepsiCos digital products. The position focuses on supporting and optimizing the Global S...

Project description Service Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts. Responsibilities Develop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, devops, automation and data analytics evolution Manage and deliver the day to day change enablement workflow tasks with the tea...

Key Responsibilities: Lead and manage the regional service operations across assigned states. Ensure achievement of service KPIs including uptime, TAT, and customer satisfaction. Monitor and support service dealer network performance. Handle customer escalations and ensure quick resolution of field concerns. Drive service campaigns, preventive maintenance initiatives, and process compliance. Conduct training programs for service teams and dealer technicians. Coordinate with central quality, R&D, and production teams for technical support and feedback. Ensure effective spare parts planning and availability across the region.

Role Title: Service Operations Analyst Current Location: Gurgaon Position Purpose Based in Gurgaon The Service Operations team owns the 1st level support for all clients across all BSL products providing coverage of 24x7, being a Single Point of Contact for all (Internal/External) clients. A Service Operations Analyst is an information technology (IT) professional who assists BSL customers resolve issues and facilitate service requests. They respond to customer enquiries, provide monitoring oversight of our applications and network infrastructure including the overnight batch processing functionality. They will also work closely with other teams within BSL to provide assistance on tasks that...

We are looking for a skilled ServiceNow Developer with 6-12 years of experience to join our dynamic team in Panindai. The ideal candidate will have a strong background in configuration, day-to-day administration, and management of the ServiceNow platform. Roles and Responsibility Set up, configure, and administer the ServiceNow platform, including integrating with new systems. Identify and resolve errors, ensuring system and database management comply with policies and standards. Support end users, teams, and suppliers involved in IT Service Management. Manage the lifecycle of software version changes, plan and implement upgrades and conversions. Ensure instance security by managing password...

Must to have exp of Repair, installation, and Site project work, of Rotating Equipment like pumps, turbines, generators, gearboxes, motors, valves, blowers, and compressors Required Candidate profile Good at English communication & technical knowledge Ready to travel domestically as well internationally.

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the ficial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restauran...

Presales Solution Architect Cloud, Infrastructure & Security (CIS) will be responsible for driving pre-sales, solution strategy, and business development for Infinite s Cloud, Infrastructure, and Security portfolio. This strategic leadership role demands a seasoned professional who can conceptualize, design, and position compelling cloud and infrastructure solutions, while ensuring alignment with delivery teams and commercial objectives. Key Responsibilities Pre-Sales & Business Development Partner with sales teams to identify, qualify, and pursue CIS opportunities across industries and geographies. Lead RFP/RFI responses, develop solution proposals, and deliver executive presentations. Coll...

Your role Lead and coordinate the resolution of high-priority incidents (P1/P2) across multiple teams. Ensure incidents are logged, categorized, prioritized, and resolved within defined SLAs. Drive root cause analysis (RCA) and post-incident reviews (PIRs) to prevent recurrence. Maintain and improve the incident management process, policies, and documentation. Communicate incident status and resolution updates to stakeholders and leadership. Collaborate with Problem Management and Change Management teams for continuous improvement. Monitor incident trends and generate reports for operational insights and executive review. Your profile 49 years of experience in IT service management or incide...

Your role Collaborate with product managers, development teams, and other stakeholders to understand the release scope and requirements. Develop release plans and schedules, considering dependencies and resource constraints. Define milestones and release criteria. Act as a central point of contact for all release-related matters. Your profile Possess 3 to 8 years of experience in Release Management with change management knowledge. Possess domain knowledge of ITSM / ITIL processes. Preferred ITIL V3 certification BS degree in Computer Science or related area of study Should have knowledge of Agile methodologies, SDLC life cycle What will you love working at Capgemini Capgemini emphasizes ITI...

Your Role Responsible for facilitating the creation and distribution of periodic reports for external and internal customers Prepares and reviews workpapers for state audits as requested by the state regulators. Responsible for the facilitation of reconciliation of items that are out of standard of expected results Manage customer reporting setup and changes including Online access Effectively work with administrative and operational personnel Your Profile 4 to 6 years experience in Availability Management Two-year college degree or material work experience in related field. Knowledge and demonstrated use of Microsoft Office products: Excel; Word; PowerPoint; with a particular emphasis on Ex...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

About The Role Skill required: Business Reporting & Governance - Reporting Analytics Designation: Service Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 count...

We are hiring for one of our reputed MNC client based in Pune . We are looking for candidates with 10 + years of strong experience in below skills - Primary Skills - Exposure in workplace technologies,including; MS Digital Workplace tools IT Asset Management & Device Lifecycle Management. Digital workplace tools (Microsoft 365,virtual desktops, etc.). Handson experience of ITIL frameworks, service management, and incident resolution. Experience managing onsite support teams and vendor relationships. Proven track record in workplace transformation and change management. Ability to work flexibly across different time zones and manage cross-functional teams.

ROLE PURPOSE: We are seeking a skilled JIRA System Administrator with a strong background in Service Management to join our IT team. The ideal candidate will be responsible for configuring, customizing, managing, and supporting our JIRA environment, including JIRA Service Management (JSM), to ensure optimal performance and alignment with GBS s Student and Staff support portal business processes. ROLE and RESPONSIBILITIES: Administer and maintain the JIRA platform, including JIRA Core, JIRA Software, and JIRA Service Management. Create & Manage JIRA schemes, workflows, screen schemes, field configurations, permissions, and user groups. Perform system upgrades, plugin management, and ensure sy...

Annual Business Planning and Review Accounts Receivable Expansion of Service Infrastructure & Part Inventory and Availability Customer Satisfaction & Key Account Management People Management, Warranty and Service Administration & Post Sales Service Required Candidate profile Exp 8+ Years as Service Head - Must be handling 10+ service Centers Commercials understanding of Markets & CV business (P&L) Leadership, Communication & People Management Skills

Over the last 20 years, Ares success has been driven by our people and our culture. Today, our team is guided by our core values Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry. Job Description PRIMARY FUNCTIONS & ESSENTIAL RESPONSIBILITIES Maintains a high degree of customer service and confidentiality (as...

About the Role: We are seeking an experienced Majesco Billing Developer with 3+ years of experience in Majesco Account Billing, Database and Batch monitoring to join our team. The ideal candidate will have strong hands-on experience in Majesco Billing (ICM/ICD) modules, with a solid understanding of upstream and downstream integration processes. Responsibilities: Develop, configure, and support Majesco Billing (ICM/ICD) applications. Monitor and manage Majesco batch processes, ensuring timely resolution of incidents and production issues. Perform data fixes and coordinate with business and technical teams for root cause analysis. Collaborate with upstream and downstream systems for smooth da...