6521 Service Management Jobs - Page 44

As a Delivery Director, you will be responsible for leading and driving the successful delivery of complex IT projects and services. Your key responsibilities will include: - Owning and driving the successful delivery of complex IT projects and services, ensuring adherence to timelines, quality, and budget. - Leading cross-functional teams and collaborating closely with stakeholders, vendors, and internal technical teams. - Managing the full Software Development Life Cycle (SDLC) for various projects using Agile and Scrum methodologies. - Acting as the primary point of contact for all delivery-related communications and escalations. - Implementing best practices in service management to ensu...

As a Relationship Manager & Client Relationship Manager at INVOICEMART - A.Treds, you will be responsible for acquiring and onboarding new large corporates & mid corporates, nurturing existing relationships, and onboarding new corporates for supplier/vendor finance/channel finance/factoring programs. You will maintain relationships with key stakeholders to ensure smooth business operations and drive joint calls with business RMs to tap into business opportunities. Your ability to identify clients and grow transactions will be crucial in the Supply Chain Finance Sales role, in a dynamic fintech environment. Additionally, you will anchor the Portfolio Manager in transaction completion, facilit...

Role Overview: You will be responsible for delivering Sales (volume and market share) and customer satisfaction for the respective region. Your main focus will involve driving volume and market share through demand generation, overseeing market-wise dealer performance, and ensuring customer experience at every touchpoint. Additionally, you will handle ETBR, activation plans, hyperlocal digital dealer initiatives, market activations, and infrastructure readiness. Key Responsibilities: - Drive volume & market share through demand generation and overseeing market-wise dealer performance - Ensure customer experience at every touchpoint including pre-sales and sales interactions - Handle showroom...

As a Final Inspector, your role involves conducting the final inspection of all serviced or repaired two-wheelers before delivery to customers. Your responsibility is to ensure that all service jobs have been completed as per standard quality procedures and that the vehicle is safe, clean, and ready for delivery. Key Responsibilities: - Perform final quality inspection on all two-wheelers after service or repair. - Verify that all service and repair jobs are completed according to job cards. - Check for oil leaks, abnormal sounds, brake performance, clutch operation, lights, horn, indicators, and other safety features. - Ensure cleanliness and polishing of the vehicle before delivery. - Cros...

Role Overview: As a Client Data Specialist within the Operations team, you will play a crucial role in ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be essential in managing multiple tasks and activities efficiently. Leveraging your proficiency in digital and tech literacy, you will enhance processes and client experience through software applications and digital platforms. Key Responsibilities: - Perform day to day management of a team, including coaching and providing ongoing performance feedback. - Track the performance of individual team members to evaluate performance, learning, and capa...

Role Overview: You will be joining a leading AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of Glassdoor's Best Places to Work. As a Technical Account Advisor, you will play a crucial role in the company's transformation to a SaaS model by establishing relationships with key IT and business stakeholders. Your responsibilities will include maintaining the customer's BY SaaS solution environment, ensuring timely resolution of technical and operational issues, and collaborating with Customer Success Managers and Customer Executives to drive customer satisfaction. Key Responsibilities: - Own a portfolio of enterprise customers and understand their operational...

As an experienced and driven Project Management Head at Arjun Rathi Designs, your role will involve overseeing and ensuring the successful execution of bespoke lighting projects. You will be responsible for delivering projects on time, within budget, and with a high level of precision. Your strong leadership, attention to detail, and effective communication skills will be key in maintaining the company's commitment to excellence. Key Responsibilities: - Project Execution (Time & Cost Management): Oversee project timelines, monitor budgets, and ensure cost-effective project completion. - Performance Management: Track project performance, set KPIs, and drive continuous improvement to meet qual...

The mission of the Services Leads ISSR is to maximize services revenue by establishing, building, and nurturing relationships with customers and managing all Customer Requests and Leads In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts, Essential Responsibilities: Managing the Leads and Customer Requests o Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Power Products and Power Systems) o React quickly to on-demand requests from customers o Research contact and identify/plan key initiatives o Develop new points of contact and potential account identi...

Analyst (Level 1 5 Support) About The Role We are looking for a highly skilled and customer-focused Tier 1 5 Support Engineer to join our IT Service Desk team The Tier 1 5 Engineer is responsible for handling advanced support issues, resolving escalated technical problems, and serving as the point of contact between Tier 1 support and specialized IT teams This role requires strong troubleshooting capabilities, excellent communication, and a deep understanding of IT infrastructure and end-user technologies Our Team Culture Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize thei...

Service Desk Agent Hyderabad About the rol e As a Service Desk Agent within ContactOne, you will be the first point of contact and support for a wide range of customer inquiries submitted through multiple service channels phone, email, self-service portal, and chat. Your primary mission will be to resolve inquiries at first contact whenever possible or efficiently transfer the ticket to the appropriate support group, ensuring both responsiveness and satisfaction. This role demands a strong customer orientation, a commitment to operational excellence, and the ability to adapt to a dynamic and ever-changing environment. Success is measured by your capacity to provide professional, solution-foc...

Join us as an Infrastructure Engineer at Barclays, to effectively monitor and maintain the bank s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. At Barclays, we'dont just anticipate the future - we're creating it. To be successful in this role, you should have below skills: Managing and supporting Azure and M365 Tenant environments. Administering Exchange and Proofpoint email security solutions. Scripting and automating tasks using PowerShell. Some other highly valued skills may include below: Minimum Qualification bachelors degree. Experience using monitoring and backup tools such as Splunk, ESAAS, and Rubrik. Strong...

Join Barclays as a Virtual Desktop Engineer role, where to Manage multiple Citrix XenApp and XenDesktop/VDI Site/Tenents (monitoring, housekeeping, changing, app releasing and many other BAU tasks) and developing and integrating of key technology solutions. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Bachelor degree preferred in Computers. Strong knowledge of other technologies (like Windows, AD, Storage, VMWare, Appsense, powershell etc) Good communication skills. Strong broad and current technology knowledge acquired in enterprise scale infrastructure organization. Skills and experience of Citrix technolog...

Join us as a Mac Operations Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. Youll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful in this role, you should have below skills: Strong hands-on experience with macOS device management in enterprise environments. Proficiency in Jamf Pro (Jamf Cloud preferred) or equivalent MDM solutions. Expertise in macOS lifecycle operations: deployment, patching, configurati...

You will be working in a cross-functional team of talented, supportive, and motivated colleagues, following agile methodologies and industry best practices. As a Developer in our development team, you take responsibility for the following: Design, code, test and assure quality of complex product features via agile techniques. Resolve complex issues within own area of expertise and support others in resolving issues. Possess good experience in application of standard software development principles. Contribute as an independent team member, capable of applying judgment to plan and execute your tasks. Show initiative and drive topics to resolution in a high level of quality, speed, reliability...

Role Overview We are seeking an experienced Lead Consultant UiPath Developer to manage, enhance, and support RPA production bots and automation solutions. The ideal candidate will have deep hands-on expertise in UiPath, a strong understanding of automation lifecycle management, and the ability to troubleshoot, optimize, and ensure high availability of RPA systems. Key Responsibilities Develop, configure, test, and deploy automation solutions using UiPath Studio . Utilize UiPath Orchestrator for bot deployment, monitoring, scheduling, and performance tracking. Build and enhance automation scripts and integrations, leveraging VB.NET , C# , and scripting languages . Work with UiPath Document Un...

We are looking for an experienced Hadoop Administrator to design, build, and maintain our Hadoop ecosystem based on the Open Data Platform (ODP) framework. The ideal candidate will have hands-on experience in the installation, configuration, tuning, and administration of key Hadoop components, including HDFS, YARN, Hive, Spark, Ranger, and Oozie . This role involves end-to-end platform setup , ongoing maintenance, performance optimization , and support for enterprise big data workloads . Key Responsibilities Install, configure, and manage Hadoop clusters and ecosystem components (HDFS, YARN, Hive, Spark, Zookeeper, Oozie, etc.) on ODP-compliant distributions. Build and deploy Hadoop stacks f...

Role Technology Lead/Senior Consultant Detailed Job Description min 200 words We are seeking an experienced JIRA Administrator with 5 8 years of hands-on experience managing Atlassian tools (JIRA Software, JIRA Service Management, Confluence, etc.). The candidate will have to be Atlassian Certified, proactive in process improvement, and skilled in supporting both technical and business teams to optimize workflows, automation, and reporting Must Have Skills (Top 3 skills only) 5 8 years of progressive experience as a JIRA/Atlassian Administrator in an enterprise environment. Atlassian Certified JIRA Administrator (mandatory). Strong knowledge of JIRA Cloud and Confluence Cloud administration ...

Basic Function: This is a business and client-facing role that ensures a seamless Cyber Service Management, by driving business growth and creating value for business and Client through robust Information Security practices. We also oversee relationship management with business and Client Information Security teams Essential Functions Cyber Team Operations Facilitates activities of Cyber Exemption Request, Client Business Security and Cyber representative for Change Approval Board Cyber Exception Management Lead the review and assessment of exception requests submitted via tools or email. Collaborate with end users to understand their requirements and guide them through resolution liaising a...

Basic Function: This is a business and client facing role that ensures a seamless Cyber Security Service Management, helping business growth and creating value for business and their clients through Cyber Security tool management. We also do relationship management with business and client Cyber Security teams Essential Functions wAnywhere Management End to end management of Cyber Security Tool wAnywhere Liaison with Business to understand their Cyber Security requirements and effectively engage, communicate and assign their to the corresponding internal Teams. Business Value Creation responsible for demonstrating, implementing and maintenance of wAnywhere tool deployed. Drive productivity, ...

Skills Technical Skills Application Support, Infrastructure Support Event and Service Management Certifications in Microsoft, ITIL Rich Understanding of Service Management Concepts Multiple ITSM Tool Management Basic understanding of Cloud Application/Report Administration Report deployment MS-Office Report generation using Excel, MS Project and Power Point Process Specific Skills Excellent understanding and familiarity with ITIL framework Excellent knowledge of Excel, MS Project, PowerPoint, etc Soft skills (Desired) Ability to communicate effectively with all levels within and outside the organization, including senior management and technical teams Good listening and consultative skills E...

We are looking for a forward-thinking and skilled Application Security Leader to strengthen and drive our Application Security practice, with a focus on DevSecOps and cloud-native applications in EXL, a $2B Nasdaq-listed global cloud-native organization. This role demands a visionary leader with extensive experience in securing complex, multi-cloud and AI-based solutions/applications. This role is crucial as we enhance our Data and AI lead solutions capabilities, especially in the context of handling sensitive Health and Insurance data. The ideal candidate will have a proven track record of developing and implementing robust application security programs, ensuring the protection of critical ...

As a Major Incident Manager , you'll play a key role in ensuring the stability, reliability, and resilience of our technology ecosystem. you'll lead the end-to-end response to high-severity incidents, coordinating teams and communications to restore service quickly and effectively. Key responsibilities include: Incident Leadership Lead end-to-end response for high-severity incidents setting direction, bringing calm, and driving resolution. Quickly initiate channels (chat, bridge calls) and assemble the right people to act fast. Maintain tight, clear communications across tickets, chats, Status Page, and live calls. Track timelines, risks, decisions, and ensure clean documentation. Apply crit...

Customer and business outcomes Customer satisfaction and retention: Meet or exceed customer satisfaction targets and maintain strong, lasting relationships with key clients. Service Level Agreement (SLA) management: Ensure all service delivery meets contractual obligations, including response time, resolution time, and quality. Profitability and revenue growth: Drive the service departments profitability through efficient operations, managing budgets, and identifying upsell opportunities. Customer feedback implementation: Actively collect and analyse customer feedback to identify and implement areas for service improvement. Team and people management Team performance and productivity: Monito...

Manage end-to-end delivery of data management services for single/multi-service projects with minimal guidance, ensuring quality deliverables on time and within budget, to customer satisfaction Provide comprehensive data management expertise to Clinical Data Management (CDM) team to provide high quality data management products that meet customer needs Provide leadership to the team in the areas of project planning, execution, and close-out; financial management; communications; and milestone deliverables Perform role of Data Team Lead (DTL) Comply with Good Clinical Practices (GCPs), applicable regulatory guidelines, SOPs, policies, and, where available, CDM guidance documents Essential Fun...

As part of the Financial Reporting Quality Assurance Organization (FRQA) within Corporate Controllership, the Service Management (SM) team is a techno-functional group responsible for supporting the system operations function for US Regulatory Reporting, Reserve Bank of India Regulatory Reporting, BASEL and Falcon Production Support capabilities. This team has a holistic understanding of the data sources, processes, and outputs, and the ability to trouble-shoot and resolve problems related to the numerous data sources and processing involved on various Finance technology systems. Purpose : This role will primarily be focused on Regulatory Reporting (RBI Basel) operational process planning, r...