8492 Service Management Jobs - Page 44

Your Career The Employee Experience Team builds and supports technology to create amazing experiences for our employees. Its crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet. We are seeking an individual that will drive efforts based on business/employee benefit and overall value. As an Employee Experience Champion, you constantly look for ways to tweak, optimize process, and remove roadblocks for employees to obtain critical IT ...

Key Responsibilities Automation Strategy & Execution Design, implement, and manage automation solutions across IT operations to improve service delivery and reduce manual effort. Collaborate with cross-functional teams to identify automation opportunities and develop scalable solutions. Evaluate and integrate automation tools and platforms (e.g., ServiceNow, UiPath, Power Automate, etc.). Monitor and report on automation performance metrics and ROI. Service Request Management Oversee the end-to-end lifecycle of IT service requests, ensuring timely and quality resolution. Optimize workflows and SLAs for service request fulfilment. Drive continuous improvement in service request processes thro...

Ensure delivery of reliable, cost-effective, and profitable services to customers Manage supplier contract to ensure adherence to Service Level Agreements Maintain list of outstanding supplier actions/defaults/issues b. Maintenance of the in-country Avanta voice and data network for both client side and internal operations Client-side internet: 10mbps direct internet connection Voice traffic & PSTN: multiple PRI connections Ensure maximum availability and reliability of the network c. Increase confidence and assurance levels of Avanta as a technology services supplier Improve service delivery (time, reliability) Manage equipment rooms and patching to high standards Review/refresh SLA and sup...

Job Description: Job Title: Service Management Analyst Location: Pune, India Corporate Title: NCT Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts as a h...

Job Description: Job Title: Service Management Analyst Location: Pune, India Corporate Title: Associate Role Description Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet. The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets. The primary application to support is Automic job scheduler and automation engine. The Service Management Analyst acts ...

Responsibilities: * Lead service team * Ensure customer satisfaction * Manage operations & budgets * Collaborate with stakeholders * Develop strategies & plans Provident fund Sales incentives

7+ years of experience in IT support, with at least 3 years as a Support Lead. Hands-on experience in Azure Cloud-based applications and integrations. Expertise in ServiceNow or similar ticketing tools for managing IT service requests and incidents. Strong troubleshooting skills in Generative AI (Azure OpenAI, LLMs), OCR, SAP, Oracle, and Azure Logic Apps. Experience in Azure Monitor, Application Insights, Log Analytics, and other observability tools. Knowledge of incident, change, and problem management processes within ITSM frameworks. Ability to create and maintain support documentation, SOPs, and troubleshooting guides. Key Requirements Lead the L1/L2/L3 application support team, ensurin...

Roles and Responsibilities Manage a team of after-sales service engineers to ensure efficient service delivery. Oversee daily operations, including scheduling, inventory management, and customer communication. Develop and implement effective strategies for improving service quality, reducing costs, and increasing customer satisfaction. Collaborate with other departments (e.g., production, marketing) to resolve issues related to product defects or recalls. Ensure compliance with company policies, procedures, and regulatory requirements.

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. Your day at NTT DATA The Senior Team Lead,...

Your Role Act as the incident commander during major incidents, leading bridge calls and coordinating technical teams. Assess impact and urgency, declare major incidents, and initiate escalation procedures. Drive service restoration efforts and ensure SLA compliance. Communicate timely updates to senior management, clients, and internal teams. Collaborate with Incident, Problem, and Change Management teams for root cause analysis and preventive measures. Maintain accurate incident logs and produce detailed post-incident reports. Facilitate post-incident reviews and implement corrective actions. Your Profile 6 to 9 years experience in IT Service Management with a focus on major incident handl...

Seeking an RMK Hero Service Manager to oversee two-wheeler servicing, manage technicians, ensure quality repairs, handle customer queries, maintain records, and improve service operations. Strong technical and leadership skills required.

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for a platform, product, or engagement. Your typical day will involve collaborating with various teams to define solutions that meet performance, capability, and scalability needs, ensuring that the ...

About The Role Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environment. "Transaction Monitoring involves overseeing financial transactions to detect and prevent suspicious activities, such as fraud or money laundering. This includes analyzing transaction data, identifying unusual patterns, and reporting potential issues. The goal is to ensure compliance with regulatory requirements and protect the organization from financial crimes. Responsibilities include u...

Responsible for commissioning of equipment and after sales support Responsible for all documentation like service reports etc Selling of services like AMC's and preventive maintenance contracts Managing customer relationships Executing AMCs

SUMMARY Hiring for Campus Outreach Executive - Mumbai Summary: The Campus Outreach Executive role at Gig4U offers a dynamic opportunity for students and recent freshers to drive campus engagement while earning a competitive monthly stipend. This position involves visiting colleges, connecting with students, and promoting the Gig4U app as a gateway to gig and part-time opportunities. The role is ideal for proactive individuals passionate about networking, communication, and student-centric initiatives. By building relationships with campus communities and achieving performance targets, you’ll gain hands-on experience in marketing, sales, and community engagement while earning rewards for your...

Network Deployment Engineer - AS Position Overview Job Title: Network Deployment Engineer Corporate Title: Associate Location: Pune, India Role Description Infrastructure Core Products (ICP) - Global Network Services (GNS) is responsible for the engineering, development, and operation of DB's Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in 50 countries. Associates will be responsible for building a new network environment, prepare, document and deploy changes in a network, understand the issues related to day-to-day operations, troubleshoot network issues with a network sniffer like Wireshark, liaison with carriers and ...

Network Deployment Engineer - AS Position Overview Job Title: Network Deployment Engineer Corporate Title: Associate Location: Pune, India Role Description Infrastructure Core Products (ICP) - Global Network Services (GNS) is responsible for the engineering, development, and operation of DB's Group-wide network for all areas of the Bank. GNS supports all aspects of network infrastructure in over 2500 offices in 50 countries. Associates will be responsible for building a new network environment, prepare, document and deploy changes in a network, understand the issues related to day-to-day operations, troubleshoot network issues with a network sniffer like Wireshark, liaison with carriers and ...

Roles & Responsibilities Own the International Change Management Process. Manage the team for International Change Management. Chair and manage change control board (CAB) including sending daily CAB reports. Own reporting of statistics, KPI, and data for the Change control board (CAB) to support goals and measures. Own failed changes and understand root cause and identify mitigations to avoid repeat failures. Working with Problem and Supplier Management to track and manage Post Incident Reports. Be first escalation point for Change Escalations/Emergency requests. Arbitrate and co-ordinate responses in a timely manner to the satisfaction of the wider impacted customer base, written in the One...

Position Purpose The role is to provide both the Business Units and IT Management with the assurance and visibility that IT Controls are executed in a controlled and managed way. In addition to the specific responsibilities detailed below, the successful candidate will be expected to demonstrate understanding in other areas of Risk & Control Management including strategies surrounding Process Engineering, Configuration Management, Change, Incident & Problem Management, Non-Conformities and Corrective Actions Management, Risk Identification and Control, Project Management and Tools and Methods. Responsibilities Direct Responsibilities Conduct periodic controls assessments across process areas...

Greetings from Next Step Services We are Hiring for Service Manager Minimum 2-3 years as Territory manager in any OEM Basic function of engine & deep knowledge of process at workshop People Skills, Absorption to extreme complaints pressure & TIME management is a kind of needed skill. Communication & Decision making act as pillar for this role share your cv to sindhuja@nextstephr.com, praveena@nextstephr.com

“Handle customer inquiries , service follow ups , appointment booking,and complaint resolution. Maintain customer records ,ensure timely updates ,coordinate with the service team , and deliver a smooth after sales experience. Required only females” Required Candidate profile Customer with strong communication,follow up,and service coordination skills.Experienced in handling queries, scheduling,CRM updates, and ensuring smooth after sales support and customer satisfaction.

We are looking for a meticulous, detail-oriented service coordinator to evaluate the needs of our customers, make recommendations for new services, and suggest improvements to existing services. The service coordinator's responsibilities include advocating for the client's care, explaining the available options, helping to plan services, and keeping records of the services offered. The service coordinator will help the elderly, clients with medical needs, and low-income families to access any services that they need. To be successful as a service coordinator, you should be service-oriented with excellent organizational and record-keeping skills. You should have strong communication and inter...

As a FIT4 S/4 HANA S2C Solution Consultant APAC Hub, you will play a crucial role in designing and implementing functional and technical solutions within the S/4 HANA framework, specifically focusing on enhancing the service-to-customer experience across various projects. Your responsibilities will include: - Designing functional and technical SAP S/4HANA solutions for service management, ensuring seamless integration with satellite systems based on detailed business and IT requirements. - Developing comprehensive design specifications for S2C processes in Inhouse Repair and Return Management, aligning them with business needs and IT capabilities. - Coordinating development efforts with glob...

Role Overview: As a part of DBS Consumer Banking Group, your role is crucial in providing differentiated customer experiences and leading through service. Your main responsibility will be to embed a service culture for all customer touchpoints, particularly in complaint resolution and client communication. Key Responsibilities: - Own and close each client escalation within 24 hours, keeping the client informed in case of any delays and resolution dates. - Adhere to Service Management Principles by increasing client interactions and ensuring they are handled as per the RED Service standards. - Ensure 100% coverage and contact-ability of all clients under various service-led campaigns in CRM. ...

Role Overview: You are a collaborative and detail-oriented Associate Engineer joining the Site Reliability Engineering (SRE) team focused on Risk and Compliance at LSEG. Your role involves supporting critical infrastructure and governance initiatives to ensure operational excellence, regulatory alignment, and inclusive innovation across the technology landscape. You will work closely with cross-functional teams to drive compliance, improve reliability, and support continuous improvement efforts. LSEG values diverse perspectives and encourages candidates from all backgrounds to apply. Key Responsibilities: - Project & Delivery Support - Assist in planning, tracking, and delivering IT infrastr...