Service Engineer

Role & responsibilities

1. Troubleshooting and repair-

   Diagnosing and resolving technical issues with equipment, both on site and remotely.

2. Maintenance and upgrades

   Performing routine maintenance, upgrades and installations to ensure optimal performance longevity of equipment

3. Customer Interaction

   Providing technical support to clients, answering their queries, and offering guidance on product usage

4. Documentation and Reporting

   - Maintaining records of maintenance activities, repairs and customer interactions.

5. Preventative Maintenance

   - Developing and implementing preventative maintenance measures to minimise downtime and ensure equipment reliability

6. Enquiry generation

   for AMC, Repairing , servicing and product modification

7. Safety Compliance

   – Ensuring all works adheres to safety regulations and industry standards.

8. Inventory Management

   – Monitoring inventory levels, ordering parts, and ensuring supplies are readily available

9. Communication and collaboration

   - Working with Clients, engineers, and other technicians to ensure services are delivered effectively

10. Training & Monitoring

    – Providing training and mentoring to other technicians or engineers.

11. Continuous Improvement

    – Contributing to the improvement of processes and procedures

Preferred candidate profile

Qualification required: B. Tech (Electrical/ Electronics& Communication)

Experience: 2-3 years’ experience in battery chargers/UPS/inverters / DC Power Services is preferable