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Service Desk Support

Service Desk Support

Tata Consultancy Services

0 years

0 Lacs

chennai tamil nadu

Posted:5 days ago| Platform: SimplyHired logo

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Skills Required

software troubleshooting bachelor's degree communication skills

Work Mode

On-site

Job Description

Must Have

Willingness to work in 24x7 rotational shifts
Excellent written and oral communication skills for clear stakeholder interaction.
Hands-on experience with ticketing tools such as ServiceNow and JIRA.
Ability to manage stakeholder communication across technology and business teams.
Basic troubleshooting skills for hardware, software, and network issues.

Good to Have

Familiarity with ITIL processes and incident management best practices.
Exposure to global support environments and cross-cultural communication.
Knowledge of SLA compliance and escalation procedures.
Experience in creating knowledge base articles and documentation.
Customer-centric mindset with strong problem-solving abilities.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Executive

Job Id

385212

Desired Skills

Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE

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