Service Desk Agents

**Role Overview:** As a Service Desk Agent, you will be responsible for providing technical support and assistance to customers while ensuring high levels of customer satisfaction. **Key Responsibilities:** - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Logging all customer interactions and solutions in the system - Escalating complex issues to the appropriate department for resolution - Providing guidance and support to customers on product usage and troubleshooting - Collaborating with the technical team to identify recurring issues and implement long-term solutions **Qualifications Required:** - 1-5 years of experience in a similar role - Strong communication skills and customer service orientation - Technical knowledge of troubleshooting software and hardware issues - Ability to work in a fast-paced environment and handle multiple tasks simultaneously (Note: No additional details of the company were provided in the job description),