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Service Delivery Manager (DPO)

10 years

Chennai

Posted:11 hours ago

Job Description

Job Summary
should have experience in end to end Order to Cash cycle
  • should have good experience in Cash application process as Team Manager

10+ yrs exp

Key Responsibilities
Work as a Team Manager in the Cash Applications team. Key responsibilities would include :-
  • Lead a team of Cash Applications Analysts, SMEs and Team Leads for the assigned AR Portfolio.
  • Be the primary owner of team's performance and service levels
  • Identify and lead efforts to execute process improvements and transformation opportunities
  • Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
  • Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
  • Lead internal and external goverance for team performance and process health
  • Be the process owner in Cash Applications team and provide guidance to overall team
  • Drive operational excellence and responsible for people and performance management
Skill Requirements
Good communication skills
  • Analytical & problem solving skills.
  • Able speak and coordinate with other functions inorder to resolve the issues on time
  • Prior Team handling and people management is mandatory
  • Managing customer experience
  • Stakeholder and change management
Must Have Skill
LTC- Billing / Invoice,LTC- Cash Apps
Good to Have Skill
Other Requirements
Hands on experience in SAP(including invoicing, contracts, workflows)
  • Preferable: Zendesk, Seibel CRM
  • Experience in Workflow tools
  • Experience in MS Office
  • Experience in Visio (Creating process flows/Blue prints)

Skills Required

Service Delivery Order to Cash Cash Applications Process Improvements Team Performance Operational Excellence Performance Management People Management Customer Experience Change Management Billing Cash Apps

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