Service Coordinator ( Hindi Speaking)

Roles & responsibilities

• Serve as the main point of contact for customers seeking service information, updates, or assistance.
• Address customer inquiries, concerns, and service related issues promptly and professionally,
• Track service requests and escalate issues when necessary to ensure resolution.
• Schedule and assign service calls or tasks to appropriate technicians or service teams.
• Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld.
• Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows.
• Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions.
• Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance.
• Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services.
• Ensure vendors adhere to company standards and timelines.
• Identify and resolve service related issues in a proactive manner.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality.

Preferred candidate profile

• A Graduate with any degree can apply.
• Freshers will be given priority.
• Male candidates preferred.
• Spoken Hindi is mandatory
• Preference will be given to candidates living in an around Madhavaram.

Work location:

No 89 1st Floor SSM Estate, Grand Northern Trunk Rd, Madhavaram, Chennai, Tamil Nadu 600110.

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹14,000.00 per month

Language:

• Hindi (Preferred)

Work Location: In person