Service Coordinator

Job Description: Service Coordinator (Education Sector)

Location: Indirapuram, Ghaziabad

Position Summary

The Service Coordinator in the education sector is responsible for facilitating effective communication between parents and the educational institution, ensuring a seamless counseling experience for prospective students and their families. This role involves coordinating and assigning candidates, addressing inquiries, and supporting the overall enrollment process.

Key Responsibilities

1. Counseling and Support

• Engage with Parents:
• Provide information and guidance to parents regarding educational programs and services.
• Address queries and concerns through in-person meetings, phone calls, and emails.
• Conduct Assessments:
• Assess the needs and preferences of families to recommend suitable educational pathways for their children.

2. Coordination and Administration

• Candidate Assignment:
• Coordinate the assignment of candidates to appropriate educational programs based on their needs and interests.
• Maintain a database of candidates and track their progress through the enrollment process.
• Schedule Appointments:
• Organize and manage counseling sessions and meetings with parents and prospective students.
• Ensure that all appointments are well-coordinated and that all relevant materials are prepared in advance.

3. Collaboration

• Work with Educational Staff:
• Collaborate with teachers, administrators, and counselors to align services with student needs.
• Communicate any specific requirements or concerns raised by parents to the appropriate educational personnel.

4. Documentation and Reporting

• Maintain Records:
• Keep accurate records of counseling sessions, communications with parents, and candidate assignments.
• Generate reports on enrollment statistics and feedback for management.

5. Continuous Improvement

• Feedback Collection:
• Gather feedback from parents and candidates to improve counseling services and educational offerings.
• Participate in training and professional development to enhance counseling skills and knowledge.

Qualifications

• Education:
• Bachelor’s degree in Education, Psychology, Social Work, or a related field. Master’s degree preferred.
• Experience:
• Previous experience in counseling, educational coordination, or customer service, preferably within the education sector.
• Skills:
• Strong communication and interpersonal skills.
• Ability to build rapport with parents and students.
• Organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and experience with CRM software.

Key Competencies

• Empathy: Ability to understand and relate to the concerns of parents and students.
• Problem-Solving: Proactive in identifying issues and finding effective solutions.
• Team Player: Ability to collaborate effectively with colleagues and educational staff.

Work Schedule

• Weekdays: 12:00 PM – 8:00 PM
• Weekends: 9:30 AM – 7:30 PM
• Weekly Off: Tuesday

To apply, connect with us at: 8929412164

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Application Question(s):

• Are you fluent and confident in spoken English, especially while speaking with parents and students?
• Do you have experience in counseling, customer service, parent handling, or student coordination?
• Are you comfortable working from our Indirapuram, Ghaziabad office and following the given work timings?

Work Location: In person