488 Service Catalog Jobs - Page 13

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: OpenStack. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Process Advisory. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Vmware VDI. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BackupExec Backup. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Resourcing and Operations Management. Experience3-5 Years.

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Job Summary: We are seeking a highly skilled Senior Engineer - Threat hunting and countermeasures to join our world class cybersecurity-cyber defence team. The ideal candidate will proactively identify, investigate, and mitigate cyber threats across the organization. This role involves working with advanced tools, conducting threat hunting and providing actionable insights to improve the organizations security posture. About The Role/Key Responsibilities: Threat Hunting & Analysis: Conduct proactive threat hunting across networks, endpoints, and cloud environments. leveraging intelligence, hypothesis-driven methodologies, and data analysis to identify and mitigate hidden threats. Work collaboratively to implement solutions based on the MITRE ATT&CK framework, Red team or Purple Team results, and other threat modeling methodologies. Advocate for continuous improvement, staying current with emerging threats, tools, and techniques. Advanced Threat Detection: Develop and refine detection rules in SIEMs and other security tools. Build and optimize tools, scripts, and automations to enhance the efficiency and effectiveness of hunting and countermeasure deployment Collaboration & Reporting: Partner with intelligence, detection, and incident response teams to validate and operationalize findings Prepare detailed reports and briefings on threat hunting activities, findings, and trends. Advocate for continuous improvement, staying current with emerging threats, tools, and techniques. Present findings to senior leadership and provide strategic recommendations. About You/Qualifications: Bachelors degree in computer science, Information Security, or related field (or equivalent experience). 4 years of experience in threat hunting, incident response, countermeasure engineering or related roles. Strong understanding of threat hunting methodologies, detection engineering, and countermeasure design. Experience with security tools such as SIEM, EDR, NDR, and forensic analysis tools. Proficiency in scripting languages (Python, PowerShell, etc.) for automation and analysis. Familiarity with threat intelligence platforms and frameworks like MITRE ATT&CK, Pyramid of Pain, and detection engineering principles. Strong analytical, problem-solving, and communication skills. Proven ability to conceptualize and operationalize threat hunting hypotheses based on threat intelligence and research. Proficient in analyzing diverse data sources, including host-based (e.g., Sysmon, CrowdStrike) and network-based (e.g., Zeek, Suricata) logs. Experience with scripting and programming for hunting and countermeasure automation (Python preferred). Familiarity with technologies such as Splunk, Elastic-Search, SIGMA, YARA, and cloud detection in GCP and AWS. Adept at communicating technical concepts to both technical and non-technical audiences, with a focus on leadership and cross-team collaboration. A self-starter with a passion for innovation and solving complex problems in a high-stakes environment. Desired Skills (Added advantage) Experience with deception techniques, honeytokens, or other adversary engagement strategies. Background in malware analysis, reverse engineering, or exploit development. Certifications such as GREM, GCFA, or similar in advanced threat hunting and analysis. Why Join Us Be part of a forward-thinking world class cybersecurity team. Opportunities for professional growth and continuous learning. Useful Links- Life at Target- https://india.target.com/ Benefits- https://india.target.com/life-at-target/workplace/benefits Culturehttps://india.target.com/life-at-target/belonging

SCA eCode Solutions Pvt. Ltd. is looking for Asset and Configuration Analyst to join our dynamic team and embark on a rewarding career journey Maintain accurate records of IT assets and configurations Ensure compliance with asset lifecycle and CMDB standards Analyze asset data for trends, discrepancies, and risks Support audits, change management, and infrastructure visibility

ELT on Looker reporting.1 8+ years of experience in Looker admin skills, LookML, NDTs, PDTs, Schedules, Groups, etc. Collaborate with ELT on Looker reporting. Actively build a deep knowledge of Backcountrys root data sources, how the data is created, and how the data is ultimately used. This will include heavy collaboration with Sr. Leaders and individual contributors. Act as a lead for team contractors working in Looker assigning and reviewing their work, mentoring them on Looker best practices and BC business practices. Design elegant Looker explores for business use cases to align data modeling to Sr. Leadership vision for how they want their team to report on and measure the business. Coordinate and build enterprise-level reporting, dashboarding, and analytics with an emphasis on teaching analysts how to work with data. Ensure and recommend opportunities to stabilize and automate reporting so the business can reliably receive and use their reports to drive the business. Evaluate opportunities to acquire new streams of data, by building raw data pipelines into our data lake, and then exploring that data for potential value. Continually improve existing data by defining entity relationships / data models to improve accuracy, usability, and security of data. Work closely with business data consumers/creators to understand their data needs and translate those needs to data solutions. Help business users understand data, helping them build reports, new metrics, and ideate new ways for data to inform business success.

ServiceNow Technical Lead/ Architect1 Experience 6+ years of experience with ServiceNow ITSM and HRSD : MUST be ServiceNow CIS certified (Any two). Open to work and provide solutions on different modules. Knowledge on additional module is preferred. Capable to design solutions and provide technical understanding and architecture of the same. Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions. Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them. Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered. Work with Application SMEs and stakeholders to perform gap analysis and provide solution. To help Customers, Internal Teams under COE. Worked on Integrations /w integration hub Flexible to accommodate the Business needs. Qualifications required: Min. 2 Certified Implementation Specialist Certifications. Must have Strong Technical skills. Experience with REST, SOAP, and JavaScript Must be Professional and a good Team Player. Excellent Verbal and Written Communication - (ENGLISH)

Founded in 1976, CGI is among the worlds largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more about us at cgi.com. Job Title: Oracle Utilities CC&B Developer or Lead Position: LA / AC Experience: 8+ yrs. Category: Software Development/ Engineering Job Location: Bangalore / Hyderabad / Pune / Chennai Position ID: J0125-0278 Work Type: Hybrid Employment Type: Full Time / Permanent Qualification: Bachelor s or Master s degree in Computer Science, Engineering, or a related field. Responsibilities and must have skills: Oracle Customer Care & Billing (CC&B) Developer with total IT experience of 8+ years: Hands on design & Development experience using OUAF (Oracle Utilities Application Framework) and Java with at least 5 years experience. Must have one CC&B or C2m full project Implementation experience Experience of working with Electricity, Gas or Water utilities is desirable Experience in Oracle Utilities SDK and Eclipse Hands on with writing Batch, Algorithm, User Exit and Change Handler programs Experience in config tools such as MO, Bo, UI Map, Business Script, Service Script, BPA Script, Zones, Portals. Hands on with using Hibernate Query Language. XAI/IWS webservices and CC&B Configuration. Good understanding of CC&B modules Billing, Meter Management, Credit And Collection, Case Management, Move In/Out and new Connections Ability to create Functional and Technical solution documents. Knowledge of HTML, XML, SOAP, Java Script, JSP Ability to write and execute test cases, Document expected and actual results within the allotted time frame. Understanding of coding standards and able to do peer reviews and provide valuable inputs for code quality improvement. Good understanding of SDLC and must have one full project life cycle experience. Able to do reverse engineering and prepare maintenance documents Ability to independently develop Oracle CC&B customization Ability to build Oracle CC&B capabilities within CGI Excellent problem solving, written and verbal communication skills Oracle RDBMS 12c, RMAN, RAC, Data Guard, ASM, AIX / Unix OS, Commvault, Oracle Auto Tuning Features, CCNB Apps knowledge. #LI-GB9 Skills: Oracle CC&B Software Testing SQL .

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Performance Analytics Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Performance Analytics.- Strong analytical skills to interpret data and provide actionable insights.- Experience with application design and development methodologies.- Ability to work collaboratively in a team environment.- Familiarity with project management tools and techniques. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Performance Analytics.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Job Description: ServiceNow ITSM Developer We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management. The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations. ________________________________________ 1. Key Responsibilities: • Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management. • Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform. • Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs. • Optimize existing Change Management processes and support continual service improvement initiatives. • Ensure platform compliance with best practices, security standards, and ITIL framework. • Troubleshoot and resolve technical issues in ServiceNow applications. • Perform regular system updates and coordinate platform upgrades. • Create and maintain technical documentation and user guides. • Provide knowledge transfer and training to internal teams. ________________________________________ 2. Required Skills & Qualifications: • Bachelors degree in computer science, Information Technology, or a related field. • 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules. • In-depth experience with Change Management, including CAB meetings, blackout windows, risk calculations, and change approval policies. • Proficiency in JavaScript, Glide Script, HTML/CSS, and ServiceNow APIs. • Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes. • Experience in integrating ServiceNow with third-party tools and systems. • ITIL v3/v4 certification is a strong plus. • ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred. • Strong problem-solving, communication, and interpersonal skills. ________________________________________ 3. Preferred Skills: • Experience with Agile and Scrum development methodologies. • Knowledge of ServiceNow Performance Analytics, Flow Designer, and Integration Hub. • Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management. • Clear written and oral communication • Ability to work independently and in a complex group network • Strong interpersonal skills. Job Description: ServiceNow Architect We are seeking a highly skilled ServiceNow Architect to join our team and help drive our ServiceNow our Technology Architecture organization forward. As a ServiceNow Architect, you will be responsible for collaborating with stakeholders to define requirements, architect solutions, and deliver ServiceNow capabilities tailored to client needs. The role will also encompass platform design, implementation and ensuring the integrity of the ServiceNow application for a client organization. ________________________________________ Key Responsibilities: Engage with customer executives to identify pain points, understand key requirements and opportunities to deliver value. Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, and security. Translate business needs into compelling ServiceNow solutions. Assures technical integrity of proposed solutions by ensuring that coordination, Organizations governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact. Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers. Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects Collaborate with cross-functional teams to ensure alignment and support for ServiceNow strategies. Stay updated with the latest ServiceNow developments and industry practices. Should be able to demonstrate hands on experience on the Service Now platform including the workflows(flows), Integration Hub, Workspaces, UI/UX Build, Now Assist, Performance Analytics, and core objects such scripting, business rules, UI actions, UI policies, ACLs, dictionary, catalog items etc. ________________________________________ Qualifications: Proven experience in a delivery architect role, ideally within a consulting environment). At least 8 years of hands-on experience with ServiceNow technology Background in ITIL, Enterprise Service Management, Asset Management, Security Operations, AI and Low-Code/No-Code platform Scripting experience - JavaScript, HTML ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages. Excellent communication skills to articulate complex technical concepts to diverse audiences Collaborative approach to working with cross-functional teams

Job Title - GN - SONG - Service - ServiceNow - Consultant Management Level: 9-Team Lead/Consultant Location: Chennai, CDC5B Must-have skills: ServiceNow Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following Management Consulting :Management consulting and business experience, with a strong focus on digital transformation, process re-engineering and service experience design. Stakeholder Management: Generate and present reports, findings, and recommendations to stakeholders and senior management in a clear and understandable manner. Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Identify transformation opportunities in the existing processes and implement initiatives to address those opportunities to drive business outcomes. Data Analysis: Analyze data and financial information to provide insights and recommendations for improving business performance. Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on CRM/contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Continuous Improvement: Stay updated on industry trends, best practices, and emerging technologies to enhance your consulting skills and contribute to the growth of the firm. Bring your best skills forward to excel at the role: Understanding of ServiceNow and ecosystem technology landscape Experience with ServiceNow modules such as ITSM, ITOM, ITBM, and CSM. Deep industry/domain knowledge (FS / PRD / CMT / RES / H&PS) CRM knowledge / Salesforce / MS experience good to have ServiceNow Certified System Administrator (CSA) certification is preferred. Ability to design Business case/Value case for solutions/assets in focus Understanding of customer journey, touchpoints & channel strategy Excellent analytical and problem-solving skills, clarity of thought and structured thinking, ability to deal with ambiguity, and ability to drive business outcomes driven by data. A general orientation towards leveraging complex technology capabilities to solving business and process/operational problems preferred. Strong communication (verbal and written) and interpersonal skills. Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision. Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs. Ability to articulate the business value of recommendations/plans/strategies. Familiarity with project management methodologies (e.g., Agile, Waterfall). Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8-10Years Educational Qualification: Any Degree

Seeking a skilled ServiceNow Developer with expertise in Service Catalog and Incident Management.Join our ITSM team to design, develop and optimize applications, automate workflows, improve IT service delivery in collaboration with key stakeholders.

Skills: Required Skills: Must have bachelors degree in Computer Science or related field (or equivalent degree and experience) Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management. Basic understanding of Object-oriented programming, Java, REGEX Basic knowledge of the components in a web applications stack. Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience troubleshooting web application Experience in troubleshooting Java Script Code. Excellent communication skills (verbal and written) Desired Skills Familiarity with Eclipse IDE would be good. Previous experience in ITSM Implementation Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.

This is a pivotal role within a collaborative and forward-thinking team where your technical expertise will directly influence enterprise-wide service delivery. Youll work closely with project managers, analysts, and business stakeholders to build scalable, efficient, and secure ServiceNow solutions that align with business priorities. Ideal candidate for this role will be an experienced ServiceNow Developer with a strong understanding of platform capabilities and a passion for innovation. This individual brings a combination of technical proficiency, stakeholder engagement skills, and a continuous improvement mindset. Key Skills Experience: Overall 7 + yrs of experience as a Software Developer. Minimum 3-5 years of direct experience as a ServiceNow Application Developer. Experience developing, configuring, and customizing the ServiceNow platform to meet business requirements. Working knowledge of the process for developing and supporting custom applications. Hands-on experience with ServiceNow App Engine, Studio, Scripting, Workflows, UI Builder, Workspaces, and Integration Hub. Strong experience with JavaScript. Ability to write clean, efficient, and maintainable code. Must posses an active ServiceNow certification. Flexible and adaptable, with the ability to learn new concepts quickly. Proven ability to work effectively in a team environment with aggressive deadlines and multiple priorities, as well as independently with minimal supervision. Excellent written and verbal communication skills.

AWS ECS, AWS Organizations, ControlTower, Service Catalog. Kubernetes. Linux SysAdmin RedHAt. Python. Terraform. 4 to 6 years on AWS ECS, AWS Organizations, ControlTower, Service Catalog. 4 to 6 years on Kubernetes and Dockers. 5 to 6 years Linux Admin RedHAt. 4 to 6 years on Python. Show more Show less

About NCR Atleos NETWORK MONITORINC L1 LOCATIONMUMBAI, INDIA PRIMARY RESPONSIBILITIES Real-time monitoring of network infrastructure to detect and address connectivity issues promptly. Execute routine checks and predefined procedures to ensure the stability and performance of the network. Document incidents, track resolutions, and provide detailed reports to senior team members. Collaborate with cross-functional teams to escalate and resolve complex network problems. Assist in the implementation of network changes and updates under supervision. This job role requires candidates to monitor network and perform Level troubleshooting. Team works on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week. S AND UALIFICATIONS Technical Skills: Cood understanding of networking protocols, TCP/IP, and OSI model. Familiarity with network monitoring tools and systems. (SolarWinds, Nagios etc) Familiarity with ServiceNow ITOM and Incident management will be added advantage. Ability to troubleshoot basic network issues and follow predefined procedures. Communication Skills: Clear and concise communication to report incidents and escalate problems. Collaborative approach when working with different teams to address network issues. Attention to Detail: Keen eye for identifying anomalies and potential network issues. Accurate documentation of incidents and resolutions. Problem Solving: Ability to analyse and resolve basic network problems independently. Willingness to learn and adapt to new technologies and procedures. Educational Background: IT Graduates preferred, Minimum requirement 10+2 will be considered if they have additional certifications/diploma in Networks. Certifications CompTIA Network+ Cisco Certified Entry Networking Technician (CCENT) /CCNA Experience: Minimum 1 year experience in network monitoring or similar role Soft Skills: Strong work ethics and ability to thrive in a fast-paced environment. Good email communication skills. Willingness to participate in ongoing training and professional development. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agenciesNCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Date 6 Jun 2025 Location: Bangalore, IN Company Alstom Req ID:485184 Alstom is hiring a Power BI/Qliksense Developer to support the growing Bid, Project, Planning & Commercial Management Academy. In this role, you will oversee l earning & competencies development by supporting with all analysis linking the global mtier structure updates to the training offer. Purpose: The role is key to ensure global training offer and competency development is aligned with any mtier structure changes and is providing visibility via analytics of any inconsistencies and corrective actions when needed. Maintenance of multiple PowerBI and Qliksense dashboards and support developments/enhancements of dashboards/reports as per business requirements. The ideal candidate should have a sound understanding of data models, design and the visual elements using BI Reporting Tools like Power BI or Qliksense. They will be responsible for ensuring data accuracy and consistent reporting in the final product being delivered. Main Responsibilities: Support any analytics required for Academy by maintaining existing competency development community PowerBI/Qliksense dashboards linking competencies to trainings and creating new ones as required. Maintain several dashboards such as training catalog offer, yearly global competency development analysis, page viewing, new trainer creation and session creations for all mtiers to allow an efficient monitoring of training quality and participation as a key input to continuously enhance the training offer. Maintain and enhance several competency development dashboards in PowerBI. ExampleCompetency and Training dashboard to reflect latest academy structure and link between competencies and allocated trainings, Academy Page Resource Views, Competency Development Analysis Dashboard etc. Gather business requirements to build ad-hoc reports for business data analysis based on end-user requirements. Build anddevelopdata models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions Combine complex data sets to provide actionable insights for KPI Improvement and enable faster decision making Reflect any mtier job structure changes and competency updates in respective dashboards Monitor all training quality and participation for global training offer based on existing reports and follow-up on KPIs and other reports as per requests Support any training/certification or transformation development needs in powerapps for example as needed : Bachelors/Masters degree in Information Systems, Business, Management, Supply Chain, Industrial Engineering or industry-related curriculum Basic experience of developing and using Business Intelligence tools such as Power BI/Power App/Qliksense to develop reporting systems/dashboards integrating various sources of data. Understanding of different connectors for integration of different data sources Solid understanding in Databases and reporting queries. Comfortable in an international and a multi-cultural environment Multi-Tasking in project mode on multiple projects at once Power BI/Qliksense programming skills to maintain existing dashboards with special formulas or build new ones on request Ability to challenge the status quo Critical Thinking / Problem solving Conflict resolution Business Acumen Teamwork / collaboration Be fluent in English You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone. Job Type:Experienced

Career Area: Technology, Digital and Data : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., responsible for bringing world-class digital capabilities to our products and services. With almost one million connected assets worldwide, we're focused on using IoT and other data, technology, advanced analytics and AI capabilities to help our customers build a better world. This is position is in the Connected Data Quality team in Cat Digital. The team is responsible for building tools, dashboards, and processes to enable (E2E) telemetry data quality monitoring, finding sources of quality issues, and working with process partners to resolve the problems at source. JOB PURPOSE:To identify and find solutions to telemetry data failures and, coordinate and communicate quality issues to CPI teams and process partners to drive improvements. JOB DUTIESIdentify telemetry data quality issues by data mining and analysis. development for telemetry data business rules and dashboards, work with internal teams to get buy-in on requirements, implementation, and testing. Lead validation of business rules, defect triage, and monitoring of telemetry data for production and field follow. Investigates hardware and software issues and provides technical information for the continuous product improvement (CPI) process. Assesses the impact of field product problems on the company and the customer. Ability to work with global teams/different time zones and backgrounds. BACKGROUND/EXPERIENCE: This position typically requires an accredited engineering degree. 5-7 years of development or product support experience in IoT/ telemetry systems Must have demonstrated excellent troubleshooting skills and the ability to work effectively in a high-velocity environment. Requires the ability to effectively communicate technical information to a broad range of audiences. The incumbent must have strong initiative, interpersonal, organizational, and teamwork skills. Top candidates will haveKnowledge of Caterpillar telemetry devices and telemetry data. Previous knowledge of Caterpillar products, working with a different unit, or working with different products, processes or systems is desirable. Knowledge of Tableau/BI tools, scripting to automate data analysis, and SQL query development. Experience with handling large data sets in various formats. Have Cat Machine system embedded SW development experience particularly in VIMS area. Skill DescriptorsDecision Making and Critical ThinkingKnowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Working KnowledgeApplies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives. Effective CommunicationsUnderstanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Working KnowledgeDelivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. This is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. Posting Dates: June 16, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community.

-responsible for designing, developing, and implementing solutions on the ServiceNow platform, including customizing applications, workflows, and integrations. - maintaining and supporting the platform, ensuring its functionality and performance meet business needs. Knowledge in Servicenow ITIL module. know Servicenow platform fundamentals like instance cloning, upgrade, transactions, plugins etc

Overview We are ooking for a detai-oriented enterprise architect toassistin the impementation of programs for cient needs. The enterprise architect's responsibiities incude improving the current IT infrastructure,optimizingbusiness operations, and setting the direction and approach for integrating information appications and programs. The enterprise architect is aso responsibe forcataoging, deveoping, coordinating, communicating,maintaining, and enforcing overa enterprise architecture modes, representations, initiatives, capabiities, and components to adequatey perform the organization's business and technoogy activities. To be successfu as an enterprise architect, you shoud have exceent technica, anaytica, and project management skis. You shoud aso have strong eadership, communication, and interpersona skis Responsibiities Primary Skis: Service Now Deveopment, ServiceNow FSM, ServiceNow ITSM Secondary Skis: ServiceNow Workfow, ServiceNow Knowedge Management, ServiceNow Performance Anaytics Roes & Responsibiities Evauating interna functions, business deveopment strategies, and IT processes and suggesting improvements. Creating business architecture modes to refect the organization's strategies and goas and creating and impementing business visions and goas. Evauating systems engineering, taent recruiting, and accounting modes for discrepancies and vunerabiities. Suggesting ideas to reduce costs in IT and business eadership. Organizing training to improve empoyees' knowedge and skis for future organizationa growth. Conducting research in taent management to improve the organization's business operations. Providingbusiness architecture and systems processing guidance. Ensuring the efficiency, security, and support of the organization's goas. Creating methods for compiance architecture, such as data storage, metadata management, and change contro. Determiningand impementing buid versus buy strategies, mentor personne, and views of the overa business strategy. Expertise in ServiceNow FSM modue configuration, customization, and integration. Proficiency in JavaScript, HTML, CSS, and other web technoogies. Experience with ServiceNow scripting and API integrations. Knowedge of ITIL processes and best practices. Exceent anaytica and probem-soving skis. Strong communication and interpersona skis. Abiity to work independenty and as part of a team. Strong organizationa and mutitasking abiities . Quaifications Bacheor’s degree in computer science, Information Technoogy, or reated fied. Certifications CIS- certification is mandatory. Additiona ServiceNow certifications are a pus. NoteCandidate shoud be wiing to earn new modues in ServiceNow as per Project requirements