Service Call Cordinator

Position Title: Service Coordinator (Female)
Department: Service / Customer Support
Location: Kottayam
Employment Type: Full-Time

Job Responsibilities

• Coordinate with customers for service calls and schedule technician visits
• Log service requests and maintain service register / software
• Assign service calls to field engineers and track completion
• Follow up with engineers for status updates and closure reports
• Maintain AMC / warranty records and schedule preventive maintenance visits
• Prepare service reports, quotations, and documents related to service jobs
• Handle inbound calls & customer queries related to service
• Maintain spare parts inward/outward register and update stock
• Track pending service calls and escalate if required
• Provide daily/weekly service updates to management
• Support service billing & follow-up for payment if required

Required Skills & Qualifications

• Graduate / Diploma (any discipline)
• 1–3 years of experience in service coordination / customer support (preferred)
• Good communication skills (English & local language)
• Strong coordination & follow-up skills
• Basic computer proficiency (MS Office, Email, Excel)
• Knowledge of CRM / service tracking tools preferred
• Organized, punctual, and customer-friendly attitude

Job Types: Full-time, Permanent

Pay: ₹14,000.16 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person