Service Advisor

The Service Advisor serves as the primary point of contact between the customer and the service center. Their main responsibility is to ensure a seamless service experience for two-wheeler customers by understanding their needs, offering appropriate service solutions, and maintaining high levels of customer satisfaction.

Key Responsibilities:

Customer Interaction:

• Greet customers warmly and establish rapport.
• Understand and document customer concerns regarding their two-wheeler.
• Provide accurate information about service offerings, costs, and timelines.

Service Coordination:

• Prepare job cards and clearly communicate the service requirements to the technical team.
• Coordinate with the workshop team to ensure timely and quality service delivery.
• Update customers on service progress, additional repairs, or delays.

Upselling and Recommendations:

• Suggest value-added services and maintenance packages to enhance the vehicle’s performance.
• Inform customers about promotions, new accessories, or upgrades suitable for their two-wheeler.

Documentation and Reporting:

• Maintain accurate service records and ensure proper documentation of all repairs and customer interactions.
• Generate daily, weekly, or monthly service reports as required.

Customer Satisfaction:

• Conduct post-service follow-ups to ensure customer satisfaction.
• Handle customer complaints promptly and escalate unresolved issues to the appropriate department.

Compliance and Standards:

• Ensure adherence to company policies, service standards, and safety regulations.
• Keep updated on product knowledge, new models, and technical specifications.

Skills and Qualifications:

• High school diploma or equivalent (technical diploma in automobile engineering preferred).
• 1–3 years of experience in a similar role in the automobile or two-wheeler industry.
• Ability to manage multiple tasks and work under pressure.

Work Environment:

• Service centers or workshops.
• Interaction with customers, mechanics, and other service team members.
• Fast-paced and customer-focused environment.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person