Service Advisor

• Greet customers, listen to their vehicle concerns, and create detailed job cards documenting the problem.
• Provide professional advice on necessary service, maintenance, and warranty information.
• Explain repair estimates, costs, and timeframes clearly to customers and obtain approval for work.
• Keep customers updated on the status of their vehicle's service.
• Handle customer complaints and conduct follow-up calls to ensure satisfaction.
• Schedule service appointments and coordinate with technicians.

Technical coordination and quality control

• Communicate customer issues and service requirements to technicians to ensure accurate diagnosis and repair.
• Liaise with technicians to check on repair progress.
• Perform final quality checks to ensure work meets Ather standards and the vehicle is clean before delivery.
• Provide technical support to the service team and help ensure quality standards are met.

Job Types: Full-time, Permanent

Pay: From ₹13,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person