Most brands say they care about their customers, but they’re missing the mark. At SentiSum, we believe every customer interaction holds a wealth of insights. Our mission is to transform these interactions into actionable intelligence - where leading brands are shown how to fix their customer experience and build stronger propositions for the future. We’re looking for a Senior Product Designer who’s obsessed with simplicity yet fully engaged in how generative AI and advanced data analytics are reshaping traditional UX/UI. You’ll be a key partner from day one—leading user research, innovating on our UX, and ensuring our product delivers immediate value. If you’re excited about challenging the status quo of BI tools and have experience leveraging AI in new, inventive ways, we’d love to meet you. Responsibilities Simplify & Drive Adoption : Conduct user research to discover friction points, then design fluid, intuitive experiences that encourage ongoing use. Innovate with Gen AI : Explore how the latest AI trends can be integrated into our product, keeping insights accessible for all. Full Design Ownership : Guide the entire design cycle—from concept and user research to final UI/UX and continuous improvements. About You Proven experience in UX design and user research, ideally within startups. Proven track record of adoption-focused product design, with a passion for simplicity . Strong interest or hands-on experience in generative AI. Our Product Values Obsessed with Adoption : Everything we build aims to make complex AI insights effortless to adopt. Obsessed with Simplicity : Even the most advanced AI should feel second nature to the user. Our Culture At SentiSum, we believe in transforming complexity into clarity . We’re on a mission to disrupt and reshape the CX analytics landscape, and we welcome people who share this mindset. If you’re energized by the chance to shape the future of AI-powered customer experience—and love turning powerful technology into accessible, day-to-day tools—this is the place for you. Salary: 30 lac - 40 lac + bonus + ESOPS
At SentiSum, we're building the AI-native Voice Of Customer platform, helping top consumer brands understand why customers churn and what to do about it. We turn noisy support tickets, reviews, chats, and surveys into clear retention signals. We're looking for a Product Specialist to sit at the intersection of product, customers, and AI. Your job is to make sure customers not only onboard successfully, but also adopt and get real value from our platform. You'll configure our AI, insight reports, and craft prompts that unlock insights. What you'll do Lead customer onboarding: configure datasets, platform, and workflows for fast time-to-value Drive adoption: ensure customers use the product deeply and see measurable impact Become an expert in AI prompt engineering, designing and refining prompts to deliver accurate, actionable insights Partner with Customer Success and Product to translate customer needs into product improvements Champion simplicity: make advanced AI features intuitive and useful for non-technical users What we're looking for 36 years in a customer-facing product role (Solutions, or Product Specialist) at a SaaS or AI-driven company Hands-on experience with AI tools and prompt engineering (configuring LLMs, fine-tuning prompts, or similar applied AI work) Background in onboarding, adoption, or solution setup and driving usage and measurable impact Comfortable working with data and product configuration (no heavy coding required, but technical curiosity essential) Bonus: Startup experience where you've worn multiple hats and moved fast to deliver customer value Salary: 15 - 25 lac fixed + bonus + ESOPs
About SentiSum SentiSum is an AI-native Voice of Customer (VoC) platform built to unify customer feedback and drive retention outcomes. We help global brands across Europe and the US understand why customers churn and how to fix it instantly. We're now building the next-gen Customer Brain - an AI engine (Kyo) that powers real-time understanding across support, reviews, and surveys. This is a rare chance to build a product that's loved and remembered . Role Overview (APM or/and PM) We're not looking for a roadmap manager. We're looking for a Product Builder, someone who prototypes before writing PRDs, and believes products should adapt to users, not the other way around. You'll turn complex feedback workflows into products that feel magical simple, human, and powerful. This role is ideal for someone who loves combining design, AI, and product thinking to create something world-class. What You'll Do Build, test, and ship fast. No long specs, just clarity and iteration. Collaborate directly with design, AI, and engineering to validate ideas. Own a core part of the product experience end-to-end. Talk to users, watch them use the product, and make it better every week. Use real data and your own instinct to decide what stays or goes. What We're Looking For 4 8 years in product, design, or growth roles in fast-moving SaaS AND AI products . Deep empathy for users you obsess over their workflow friction. You've built or prototyped things yourself You simplify, not add complexity. You believe speed and quality can co-exist. Why Join Work directly with the founder. Ship fast and see your impact in weeks, not quarters. Be part of a small team obsessed with building products users talk about. Salary - 25 lac - 50 Lac + Bonus + ESOPS