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Senior Technical Support Specialist

Senior Technical Support Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

HCLTech

10 years

India

Posted:4 hours ago

Job Description

Job Summary

Technical Manager responsible for ensuring stable operations, support governance, technical oversight, and continual service improvement of the application landscape. The role acts as the technical lead between business, application support, cloud, infrastructure, middleware, and development teams.

Key Responsibilities

Lead L2/L3 application support and technical operations for enviaM applications.Manage major incidents, problem management, RCA, and service restoration activities.Coordinate releases, deployments, and change implementation.Provide technical governance across applications, databases, middleware, interfaces, and cloud platforms.Drive service performance, availability, security compliance, and operational excellence.Interface with customer stakeholders, vendors, and internal delivery teams.Review solution designs and ensure adherence to architecture and operational standards.Track SLAs, KPIs, risks, and continuous improvement initiatives.Support transition, knowledge management, and application onboarding activities.

Skill Requirements

Strong experience in Application Support / AMS delivery.Knowledge of Azure Cloud environments.Understanding of Java/.NET application landscapes.Experience with Oracle, MS SQL Server, Oracle APEX, MongoDB, Elasticsearch, and InfluxDB.Knowledge of Middleware and Integration platforms (Inubit, Dell Boomi, APIs, Web Services).Familiarity with DevOps, CI/CD, GitLab, Azure DevOps, Jira, Confluence, and ServiceNow.Strong stakeholder management and technical leadership skills.Knowledge of ITIL Incident, Problem, Change, and Release Management processes.

Must Have Skill

Technical Program Management

Good to Have Skill

.NET Full Stack,Azure DevOps,MS SQL

Other Requirements

Experience

10+ years in Application Support / Technical Operations.
5+ years in technical leadership or service delivery management roles.
Experience managing large enterprise application portfolios in cloud environments.

Key Skill

Technical Leadership
Stakeholder Management
Incident & Crisis Management
Service Governance
Solution Review
Team Mentoring
Continuous Service Improvement
Customer Communication and Reporting

Skills Required

Technical Support Service Improvement Application Support Cloud Infrastructure Technical Operations Problem Management Cloud Platforms Security Compliance Operational Excellence Continuous Improvement Knowledge Management Onboarding

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Senior Technical Support Specialist