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Senior Tech Support spec - IT Operations

India

Posted:4 hours ago

Job Description

Job Summary

An Oracle support technical consultant resolves system bugs, handles production support tickets, and builds custom reports or integrations. They ensure day-to-day system stability and performance

Key Responsibilities
Troubleshooting: Fix complex technical errors, application failures, and data issues reported by users.
Maintenance & Enhancements: Update custom code, workflows, interfaces, and reports (like BI Publisher).
Ticket Management: Follow IT service management rules to handle incidents, problems, and routine requests on time.
Testing: Test code fixes and patches before putting them into live production systems.
Collaboration: Talk with functional teams and clients to understand problems and explain technical solutions.[1, 2, 3, 4, 5]
Skill Requirements
Technical Tools: Strong knowledge of SQL, PL/SQL, and reporting tools like BI Publisher.
Platform Experience: Experience with Oracle Cloud (Fusion)
Integration Knowledge: Familiarity with Oracle Integration Cloud (OIC) or Web Services.
Problem-Solving: Strong critical thinking to find fast, safe fixes for broken processes
Must Have Skill
Information Technology Operations,Product Support (L1-L2-L3)
Good to Have Skill
Oracle Fusion OTBI,PaaS - Oracle Integration Cloud
Other Requirements

Skills Required

Tech Support IT Operations Oracle Production Support Troubleshooting BI Publisher Service Management SQL Pl/sql Reporting Tools Oracle Cloud WEB Services

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