Senior Solution Consultant IT

Volvo Group

8 - 13 years

14 - 24 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

ms dynamics crm azure services power automate powerapps

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Experience: 10+ years overall IT experience, with 8+ years in Dynamics 365 Customer Service solution consulting and delivery.
• Functional Expertise: Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel). • Preferred Domain Knowledge: Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales, Field Service, or Marketing. • Power Platform: Proficiency in Power Apps (Canvas/Model-driven), Power Automate, Dataverse, and Power BI. • Integration & Technical Knowledge: Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns. • Delivery Skills: Proven track record in requirement gathering, functional design, configuration, testing, and go-live support. • Soft Skills: Excellent communication, presentation, and stakeholder management skills. • Ways of Working: Exposure to Agile / DevOps delivery models and change management practices.

Qualifications

Bachelors degree in computer science, Information Systems, or a related field.
• Microsoft Certifications preferred:
MB-230: Dynamics 365 Customer Service Functional Consultant
PL-200 / PL-400 / AZ-204 / AZ-900

Preferred candidate profile

MS CRM Dynamics 365,Powerapps/Power automate, Azure services for integration

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