The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.As a Senior Mobile SRE, you will be a hands-on engineer responsible for implementing reliability standards, building automation, and driving operational excellence within the mobile engineering organization. You will work closely with the Staff Mobile SRE and partner teams to execute on the vision and help mobile engineers adopt a stronger culture of reliability and performance.
Essential Responsibilities:
- Delivers complete solutions spanning all phases of the Software Development Lifecycle (SDLC) (design, implementation, testing, delivery and operations), based on definitions from more senior roles.
- Advises immediate management on project-level issues
- Guides junior engineers
- Operates with little day-to-day supervision, making technical decisions based on knowledge of internal conventions and industry best practices
- Applies knowledge of technical best practices in making decisions
Minimum Qualifications:
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities And Preferred Qualifications
Key Responsibilities:
- Reliability & Observability
- Implement mobile-specific SLIs and SLOs (e.g., crash-free sessions, ANRs, app startup time, network success rates).
- Build and maintain Datadog dashboards, alerts, and playbooks for mobile services.
- Ensure instrumentation in mobile apps produces actionable telemetry.
- Tooling & Automation
- Develop automation and tools under the guidance of the Staff676 SRE, including:
- Crash/ANR triage workflows.
- Automated regression detection for performance and reliability.
- Dashboards and bots to surface release health.
- Contribute to libraries and scripts for consistent instrumentation across iOS/Android apps.
- Incident Response
- Participate in on-call rotations for mobile incidents.
- Drive root cause analysis, document lessons learned, and contribute to blameless postmortems.
- Collaborate with backend SREs and service owners on cross-system issues.
- Collaboration & Enablement
- Partner with mobile developers to embed reliability practices into development and testing.
- Provide guidance on instrumentation, monitoring, and alerting best practices.
- Advocate for operational readiness of features before release.
- Continuous Improvement
- Identify areas of operational toil and automate repetitive tasks.
- Contribute to the evolution of reliability processes and tooling across mobile teams.
Qualifications:
- 5+ years of experience in SRE along with a strong understanding of iOS and/or Android development and performance profiling.
- Hands-on experience with observability platforms (e.g., Datadog, Firebase Crashlytics, Sentry).
- Experience building automation, scripts, or tools for reliability (Python, Go, or similar).
- Working knowledge of Swift/Kotlin for instrumentation in mobile apps.
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
