Senior SAP ADM Manager (Operational Role)

You are an experienced SAP ADM Manager with a background in SAP application support and ticket resolution. In this operational role, you will not be involved in technical or development tasks but will focus on managing SAP tickets, coordinating with technical teams, and ensuring timely issue resolution. Your key responsibilities will include managing and overseeing SAP application support and ticketing operations, coordinating with business users and technical teams for effective issue resolution, tracking, prioritizing, and monitoring SAP tickets to meet SLAs, providing status updates, escalating critical issues, and maintaining communication with stakeholders, as well as ensuring quality and consistency in ticket handling and service delivery. To qualify for this role, you must have a minimum of 10 years of overall experience, with significant exposure to SAP ticket resolution/ADM (Application Development & Maintenance), a strong operational understanding of SAP systems, excellent communication and stakeholder management skills, the ability to work under pressure, and collaborate effectively in a team environment. Additionally, you should be willing to work in a hybrid setup, with 2 days per week onsite at Whitefield, Bangalore.,