Posted:2 weeks ago|
Platform:
Remote
Full Time
Job Title : Senior Style Associate Department : Retail Stores Reports To : Store Manager Role Summary : The Senior Style Associate leads by example, delivering exceptional customer experiences, driving sales, and ensuring operational excellence with a customer-focused mindset and adaptability. Key Responsibilitie s : Customer Focus β Build and maintain strong customer relationships by understanding their preferences and providing tailored solutions. β Address issues professionally and ensure customer needs are met. β Gather customer feedback to improve products and services while addressing any concerns promptly. Sales Mastery β Responsible for achieving store sales targets. β Drive solution-based sales by understanding customer needs and offering relevant products and services. β Focus on selling higher-value products to increase the average transaction value. β Use upselling and cross-selling techniques to enhance customer engagement and meet sales targets. β Demonstrate negotiation and objection-handling to convert prospects into loyal customers. Flexibility and Change Management β Adapt to changing customer needs and share product and customer insight with the team. β Demonstrate problem-solving skills to address challenges and manage resistance effectively. β Show learning agility by quickly adopting new processes or strategies to improve sales and service. Decision-Making β Utilize analytical thinking to make sound operational decisions. β Independently manage store operations in the absence of the Store Manager, ensuring smooth functioning. Store Operations Excellence β Prevent shrinkage by closely monitoring inventory levels and minimizing discrepancies. β Assist the Store manager in managing inventory processes, including replenishment, stock takes, and tracking product turnover. β Ensure accurate inventory records and adhere to operational guidelines to maintain efficiency. β Follow company policies, work processes, and enforce store standard operating procedures (SOPs). Escalate any identified bottlenecks. Leadership Excellence β Take charge of situations requiring immediate attention, including escalated customer issues, and ensure professional resolutions. β Lead by example in fostering accountability, goal-driven performance, and ethical practices within the team. β Assist in training and mentoring new and existing team members to improve their understanding of products and services. Candidate Requirement : β Min HSC 2 years of retail experience/ Graduates with 2 years of experience in retail. β Must be above 20 years of age and below 35 years of age. β Basic computer skills and microsoft office β Proven track record of exceeding sales targets consistently β Experience in providing exceptional customer service and building strong customer relationships β Experience in mentoring team members β Experience in handling cash transactions and inventory management β Proficient in POS systems and other relevant retail technologies β Knowledge of visual merchandising principles β Positive and enthusiastic attitude β Excellent presentation and grooming standards β Flexibility and adaptability to work varied shifts
Kushals Retail Pvt Ltd
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Salary: Not disclosed
2.25 - 2.75 Lacs P.A.
Experience: Not specified
0.14867 - 0.44106 Lacs P.A.
0.12 - 0.2 Lacs P.A.
Salary: Not disclosed
0.3 - 0.3 Lacs P.A.
0.15 - 0.25 Lacs P.A.
Experience: Not specified
0.25 - 0.5 Lacs P.A.
Experience: Not specified
0.1 - 0.15 Lacs P.A.
0.25 - 0.3 Lacs P.A.