Senior Researcher

Salesforce

6 - 11 years

12 - 16 Lacs

Hyderabad Bengaluru

Posted:9 months ago

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Job Description

Responsibilities

Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross-functional stakeholders to influence their decision-making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
Work on fast-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

6.5+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and experience with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
Experience working in cross-functional teams (e.g. design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, customer support, or field service

Skills Required

service management product management business research project management customer support scheduling asset management crm service operations salesforce

Work Mode

Work from Office

Job Type

Full Time

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