Senior Product Support Engineer (L2)

Role Overview: Join our Product Support Team in Chandigarh as a Senior Product Support Engineer (L2). As a Senior Product Support Engineer, you will play a critical role in ensuring system stability and client satisfaction across EquiLend's products. Your responsibilities will include taking ownership of high-priority production incidents, troubleshooting and resolving complex business queries using SQL and Unix tools, leading knowledge-sharing initiatives, collaborating with development and DevOps teams, playing a key role in project go-lives, developing advanced SQL scripts and automation tools, and mentoring junior engineers on troubleshooting techniques and incident handling best practices. Key Responsibilities: - Take ownership of high-priority production incidents and drive rapid resolution in coordination with internal and client stakeholders - Troubleshoot and resolve complex business queries in live environments using SQL and Unix tools - Lead and contribute to knowledge-sharing initiatives by documenting recurring issues, solutions, and best practices - Collaborate with Development and DevOps teams to automate monitoring and incident recovery processes - Play a key role in project go-lives, including execution, monitoring, and issue triage - Develop and enhance advanced SQL scripts and automation tools to support faster diagnostics and recovery - Mentor junior engineers on troubleshooting techniques and incident handling best practices Qualifications Required: - 3-7 years of commercial experience in application or product support roles - Experience with SQL and Unix for analysis and Unix-based troubleshooting - Demonstrates deep understanding of incident response workflows, including root cause analysis and client communications - Prior experience in the Financial Services or trading domain is highly advantageous - Ability to communicate clearly and confidently with both technical teams and client contacts - Demonstrates strong problem-solving abilities in production-critical environments - Comfortable working in Agile environments and contributing to continuous improvement initiatives Additional Details: EquiLend is committed to fostering an inclusive and diverse workplace where everyone is respected and valued. They believe that a variety of perspectives drives innovation and strengthens success. If you require any reasonable accommodations during the interview process, please let EquiLend know - they're here to support you.,