Senior Product Manager - Technical

Job Description

As Senior Product Manager - Technical, you will: - Elicit and decompose business requirements into platform requirements and user stories - Coordinate internal forums to collect and identify feature-level development opportunities - Contribute near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories - Recommend trade-off decisions on platform product features/depth of features/backlog items - Use runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests - Owns and manage product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams - Enable self-service support and/or work to reduce overhead - Make use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog - Coordinate with interdependent teams on platform product requirements - Keeps close to the design of the user experience - Review product demo against acceptance criteria for the feature set - Prepare launches and monitors platform performances, adoption, and operational health for feature sets - Support and participate in post-launch reviews and ensures feedback is reincorporated into the feature - Stay aligned with GTM plans for the feature set - Identify issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues - Demonstrate a commitment to continuous learning by leveraging the learning development curriculum to augment existing knowledge, skills and experiences All About You The ideal candidate for this position should: - Deep understanding of cards processing, clearing lifecycle, Interchange Rate Designator derivation. - Hands on knowledge on interpreting and analyzing clearing, reconciliation and operational reports. - Good knowledge of authorization and clearing processes, 4 party model, and of ISO 8583 and ISO 200022 messaging. - Problem solving and pragmatic mindset, analytical skills, attention to documentation. - Be able to forge a path forward by navigating the constraints and the complexity of the ecosystem to leverage. Tenacity, exploration, analysis. - Like to dive deep into the operational characteristics of the product - Accountability, sense of urgency, care, passion for the domain. - Be creative in enhancing solutions, drive knowledge management through documentation discipline.