Senior Operations Manager

About the Role

We are looking for a Senior Operations Manager to lead and scale our BPO / KPO operations in Hyderabad. The ideal candidate brings a recruitment background and strong voice process handling experience, with the communication skills to manage teams, clients and stakeholders, and the ability to take hiring and interview coordination through to smooth operational delivery.

Key Responsibilities

Lead day-to-day voice process operations and deliver on SLAs, KPIs and quality targets.

Manage and mentor team leaders, managers and agents; drive performance, engagement and retention.

Own the hiring-to-operations pipeline: coordinate interviews, close positions on time and ensure smooth onboarding and floor readiness.

Partner with HR, training and quality teams to plan manpower, ramp-ups and attrition control.

Act as the key point of contact for clients and internal stakeholders, with clear reporting and escalation handling.

Review productivity, attendance, shrinkage and other operational metrics; implement improvement plans.

Requirements

Recruitment background, with experience in interview coordination and closing hiring for operations.

Proven BPO / KPO experience in a senior operations role, with hands-on voice process handling experience.

Excellent verbal and written communication skills.

Strong people management, stakeholder management and problem-solving skills.

Immediate joiners or candidates with a notice period of up to 30 days.

Only Females required