Senior Operations Manager

Senior Operations Manager
Company: The Car LaundryLocation: Bengaluru , Karnataka

Job Summary : The Senior Operations Manager will oversee operations across all TCL branches, ensuring smooth daily functioning, service quality, employee accountability, SOP compliance, customer satisfaction, and achievement of business targets.

Key Responsibilities:
● Oversee daily operations across all branches and ensure adherence to company SOPs.● Monitor Store Managers, ROMs, supervisors, and technicians for performance and accountability.● Conduct regular store visits, operational audits, and performance reviews.● Ensure service quality, timely vehicle delivery, and proper vehicle inspection procedures.● Monitor customer complaints, feedback, follow-ups, and resolution.● Ensure proper CRM updates, daily reports, checklists, and operational records.● Track branch-wise revenue, productivity, customer retention, and sales targets.● Ensure proper inventory management, equipment maintenance, store cleanliness, and safety.● Identify operational shortcomings, assign responsibility, and ensure timely corrective action.● Coordinate with HR, Finance, Marketing, and other departments to resolve operational issues.● Train teams and ensure consistent implementation of processes across all branches.

Qualifications & Experience :
● Graduate in any relevant discipline.● 5–8 years of operations experience, preferably in multi-store or service-centre operations.● Experience in automotive, car detailing, retail, or service-oriented businesses preferred.● Good knowledge of team management, SOPs, CRM, Excel/Google Sheets, and MIS reporting.● Strong leadership, communication, problem-solving, and execution skills.

Key Performance Indicators (KPIs):
● Branch-wise revenue and target achievement.● Service quality and customer satisfaction.● SOP compliance and store audit performance.● Employee productivity and accountability.● Reduction in complaints, rework, and operational losses.● Timely completion of assigned tasks and corrective actions.

Pay: ₹615,000.00 - ₹1,400,000.00 per year

Benefits:

• Paid sick time
• Paid time off

Work Location: In person