Senior Operations Manager

About the Company

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing,

carpentry, appliance repair, painting , which are delivered in the comfort of their home and at a time of their choosing. We promise our customers a high quality, standardized and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team

Urban Companys India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head.

Beauty vertical

• Salon for women: Skin-care services
• Salon for women: Hair, nails and make-up
• Mens grooming
• Spa therapy for men and women
• Treatments

Home vertical

• AC and appliance repair
• Cleaning and Pest control
• Electricians, Plumbers and Carpenters
• Painting

Products business (Largely B2B sales)

• Beauty & spa products: Both OEM and private labels
• Home solutions store
• Cleaning products

Native

• Smart Locks and RO

What You'll Do:The most common question asked is:

'what does a typical day in the life of an SCM look like?'

To answer that in brevity, no two days will be the same for you in this role:

• Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale.
• In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time:

Sustainable and profitable growth

Building customer and partner love at scale

Leading a team from the front and empowering them to win based on UC's values

• Collaboration with cross-functional teams to ensure swift and robust execution.

You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands.

What We Need:

• Minimum 2-4 years experience in an ops-related/consulting/strategy role.
• Demonstrated leadership of teams and projects the ability to influence and lead.
• Someone who can deliver under tight timelines
• Super energetic, loves challenges and solving them.

What can you expect:

• A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
• Energy and hustle of a startup with processes and depth of a big organization
• Expect to work with people you can learn from and are invested in your growth
• Opportunity to be part of the mission to transform customer and partner experience
• Latest tools and technology to get things done provided by the company