Senior Member Technical

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
-Performs technical work, often in support of professional roles-Requires vocational training or the equivalent experience-Performs duties according to established proceduresHas developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experienceCompletes a variety of atypical assignments, as neededWorks within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignmentsCompletes work with a limited degree of supervisionLikely to act as an informal resource for colleagues with less experienceFunctional Knowledge:-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplinesBusiness Expertise:-Has a good understanding of how the team integrates with others to achieve objectivesLeadership:-May provide informal guidance and support to more junior team membersProblem Solving:-Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or proceduresImpact:-Impacts the quality of own work and its contribution to the teamInterpersonal Skills:-Uses communication skills to regularly exchange information

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.