Job
Description
1 About the position: The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products. Responsibilities include managing software configuration, testing and deployment. The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches. This is a crucial role in ensuring the smooth operation of IT systems and services. The expectation for this role is 5-10 years of relevant experience. Key responsibilities: Design system support strategies and procedures. Manage and resolve complex technical issues and challenges. Mentor junior team members within the organization. Provide technical support and troubleshooting for internally developed software applications and vendor software packages. Monitor system performance and ensure the availability and reliability of software applications. Collaborate with development teams to resolve software issues and implement updates or patches. Manage software installations, configurations, and upgrades. Document support processes, procedures, and troubleshooting steps. Assist in the evaluation and selection of new software solutions to meet business needs. Conduct training sessions for end-users to ensure effective use of software applications. Maintain strong relationships with software vendors to ensure timely support and updates. Participate in the development and implementation of IT policies and procedures. Stay current with industry trends and emerging technologies to provide innovative support solutions. Required Qualifications: Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Overall 7+ years of IT support/development experience with at least 5 years of proven experience as an IT System Support Analyst or similar role. 5 - 10 years of experience Skilled in supporting internally developed software Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment. Skilled in troubleshooting and resolving software issues. Skilled in database management and query languages (e.g., SQL). Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT) Knowledge of API Protocols (REST, SOAP) Knowledge of GIT and version control systems Knowledge of CI/CD pipelines and cloud deployments. Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes). Experience with automation using scripting languages (e.g., Ansible, Python, PowerShell, BASH) Experience supporting applications hosted in Azure (IaaS, PaaS) Experience with operations and monitoring tools (e.g., Azure App Insights, App Dynamics, Grafana, Azure Monitor) Experience in writing complex and performant SQL queries Experience using Azure DevOps to manage work (Boards, Backlogs, Projects) Experience in user access management, applications security, authentication and authorization protocols (OpenID Connect, OAuth2, SAML, MS Graph API, EntraID, RBAC, AD Groups, SSO configuration, ASG/NSG) Experience with application and API testing tools (e.g., Selenium, Postman, Appium, Tosca, SoapUI, etc.) Experience implementing cybersecurity best practices in application support. Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity. Excellent business analysis, problem-solving, and analytical skills, and attention to detail. Excellent communication and interpersonal skills, as well as being customer service-oriented Preferred Qualifications: Experience with ITIL or other IT service management frameworks. Experience with remote support tools and ticketing systems (e.g., ServiceNow). Knowledge of scripting languages (e.g., Ansible, PowerShell, Python) for automation. Knowledge of cloud platforms (e.g., Microsoft Azure, AWS). Familiarity with low code platforms (e.g., Power Platform) Chevron participates in E-Verify in certain locations as required by law.
