Senior Engineer - Service Desk Analyst (Spanish Support)

Role Summary

Main Tasks

• Provide 1st-level IT support to users via phone, remote tools, or onsite assistance.
• Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes).
• Install operating systems and software using deployment tools.
• Perform Windows patching and software updates regularly.
• Monitor essential IT systems such as servers and backups.
• Maintain user profiles, roles, accounts, and email configurations.
• Collaborate closely with Local and Central IT teams.
• Deliver support in both Spanish and English.
• Complete other support tasks assigned by the supervisor.
  

Your Profile

• Fluency in Spanish and English (spoken and written) is mandatory.
• Minimum secondary school education with a final exam.
• Hands-on experience with MS Windows OS, Microsoft Office, and IT system administration.
• Proficient in remote troubleshooting and ticketing tools.
• Strong communication, interpersonal, and problem-solving skills.
• ITIL Foundation certification is preferred.
• Willingness to participate in initial and ongoing training.