Senior Engagement Specialist

Job Description

SS&C Eze Software is seeking Senior Engagement Specialist to join the Product Specialists (Framework) team based out of Hyderabad, India office within the Engagement function of Client Services group . The Engagement Specialist team acts as a SME to our clients who are among the top Hedge Funds, Institutional Wealth Managers and financial professionals around the world. The team serves as an important arm of onboarding new clients and supporting the existing clients. Engagement Specialist will take requests and solve them according to the internal/external stakeholder s needs. The successful candidate will be a highly-motivated individual who will play a key role in the implementation of the system for our customers. Additionally, the candidate will assist in executing the standard day to day responsibilities of the team foundational or critical elements of the Eze Software product suite implementations, migrations and upgrades. This position requires extensive leadership capabilities, critical thinking, organization, attention to detail, and a strong understanding of electronic trading workflows. This role will allow this individual to develop strong relationships with our sell-side clients, including business, technical contacts, and other external parties. This position will also provide the opportunity to work closely with client technology teams. Excellent communications and organizational skills are essential, and the candidate should be comfortable managing projects from start to finish with minimal supervision. Job Functions: Understand customer requirements and deployments and map them to the solution, provide product implementation and support Knowledge or exposure in SQL server installations. Plans and tests DR (Disaster Recovery) exercises Responsible for interfacing with the customer and partners on implementation projects to ensure readiness before implementation Investigate failures, collaborates with the R&D team to come up with fixes, and test and release the fixes or patches to customers Designs, develops, troubleshoots and resolves data migration strategies and tools, database integrity issues; performance issues; deadlocks; performance tuning & query optimization Detect & resolve issues related to CPU; Memory; I/O disk space etc., installation and configuration of SQL Server and troubleshooting Monitor alerts, and proactively fix issues to ensure database systems to work seamlessly Communicates impact of issues to senior management