Job
Description
Some careers have more impact than others. We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager Business: Intl Wealth & Premier Banking Principal responsibilities Be responsible for omni-channel digital journeys for retail Wealth products & services such as trading, hybrid wealth, digital onboarding, investment portfolio features across HSBC wealth markets. Create compelling and engaging digital experiences that leverage HSBCs global scale and distribution Collaborate with Business Product, Digital design, Architecture, Transformation and IT peers to align experiences across platforms, ensuring that features are executed in line with design principles, regulatory standards and customer experience objectives, but does not lose sight of profitability and productivity. Lead in a range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch and post launch performance measurement and management Ensure all program/projects are adhered to banking practice, compliance and regulatory requirement Leverage usability testing, research and customer interviews to determine customer pain points and uncover feature opportunities, to help formulate digital product roadmap and make prioritization decisions Have a clear and strong understanding of customer needs, market trends, business value and digital technologies and defines a digital strategy that takes this into consideration Seek opportunities to create sustainable cost savings and operational efficiencies by standardizing systems, removing or automating processes, driving out waste, duplication and paper, to deliver the best possible customer experience Requirements Solid digital product management experience. Passionate about great digital experiences (especially in investments/New age digital products) Knowledge and experience in Retail Wealth business (preferred). Experience in a global or regional roles would be advantageous Customer obsessed - track record of putting the customer at the center of every decision Strong commercial acumen - ability to utilizes data to support decision-making (and hold others to account to make data-driven decisions), takes ownership and delivers upon commitments A proven connector - ability to build relationships across matrixed organizations and influence outcomes, and deliver targets across diverse cultures Demonstrable experience with Agile methodologies (Kanban, Scrum) and tools (Jira, Confluence) Strong communication and problem-solving skills - ability to take stakeholders on the journey to execute the digital vision Ability to multi-task and work or lead engagements across HSBC geographies. Comfortable working through ambiguity - ability to balance and respond to shifting or competing priorities Accountable - takes ownership of ones own decision and delivers upon commitments Energetic, positive, team player. Proficient command of spoken and written English. Bachelors degree or equivalent
