Senior Development Support (Concierge)

Your role at Citi as an Applications Support Specialist will involve working towards a collective vision aimed at enhancing the development experience for developers. The primary objective is to eliminate obstacles hindering the delivery of high-quality, secure code. By providing trusted services, tools, and personal support, you will contribute to creating a positive and fulfilling environment for developers. Your mission will involve assisting developers in navigating and simplifying Citi's tools and processes, thereby allowing them to focus their efforts on achieving their goals and creating top-notch products. The ultimate goal is to make software development in Markets effortless, enjoyable, and secure. In your capacity as an Applications Support Specialist, you will be required to treat developers as clients. This involves taking on non-developer-centric activities on their behalf in a structured manner, maintaining clear timelines, and offering regular updates. By building a knowledge base and supporting various communication styles preferred by developers, such as chat, email, and calls, you will ensure prompt and efficient responses. Your responsibilities will encompass championing practical solutions for Information Security, acting as a gatekeeper for remediation requests, ensuring accurate tracking and closure of issues, and prioritizing security concerns based on actual risk levels. Additionally, you will facilitate the onboarding of developers to effective security tooling and uphold the reliability and responsiveness of security systems and data. Furthermore, you will streamline infrastructure processes by managing Firewall requests, collaborating with infrastructure teams, establishing SLAs, and challenging unproductive processes without compromising security measures. Your role will also involve driving improvements in tooling, automation of manual processes, and monitoring the uptime of key services like Bitbucket, Artifactory, JIRA, and others. To excel in this position, you should possess 5-8 years of relevant experience in systems analysis, software development, and development pipeline management. The ability to work effectively under pressure, manage deadlines, and adapt to changing requirements will be crucial for success. A Bachelor's degree or equivalent experience is required for this role. Please note that this job description provides a general overview of the responsibilities involved, and additional duties may be assigned as necessary. This position falls under the Technology job family group and offers full-time employment. If you require accommodation due to a disability to access our search tools or apply for a career opportunity, please review the Accessibility at Citi policy. For further information on Citis EEO Policy Statement and your rights, please refer to the relevant documents.,