Job
Description
As a leader in this role, you will be responsible for supervising, coaching, and developing team leads and associates to ensure efficiency within the department. Your focus will be on ensuring customer and client satisfaction, along with maximizing team performance. You will hold regular one-on-ones and team meetings to contribute to team engagement. Additionally, you will actively manage performance by identifying training needs and providing post-training support. Your key responsibilities will include: - Distributing assignments and coordinating work activities - Recognizing and recommending operational improvements - Ensuring time worked is approved and entered on time, conducting performance reviews, and recruiting new staff on time - Ensuring effective use of resources and knowledge - Engaging with internal and external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time - Regular data analysis and performance reporting to management - Implementing continuous process improvements to enhance team efficiency - Managing operational risk and motivating a large team - Designing and implementing operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency - Collecting, analyzing, and interpreting data to identify key performance indicators (KPIs) and measure operational effectiveness - Developing data-driven insights to optimize operational processes, improve resource allocation, and enhance overall performance - Overseeing end-to-end execution, ensuring adherence to quality standards, timelines, and budgetary requirements - Monitoring performance, identifying bottlenecks, and implementing corrective actions to achieve operational goals - Preparing and delivering clear, concise, and impactful presentations to internal and external stakeholders, including senior management - Demonstrating proven leadership skills to guide a team towards achieving collective goals, fostering a culture of collaboration, growth, and excellence No additional details about the company were provided in the Job Description. As a leader in this role, you will be responsible for supervising, coaching, and developing team leads and associates to ensure efficiency within the department. Your focus will be on ensuring customer and client satisfaction, along with maximizing team performance. You will hold regular one-on-ones and team meetings to contribute to team engagement. Additionally, you will actively manage performance by identifying training needs and providing post-training support. Your key responsibilities will include: - Distributing assignments and coordinating work activities - Recognizing and recommending operational improvements - Ensuring time worked is approved and entered on time, conducting performance reviews, and recruiting new staff on time - Ensuring effective use of resources and knowledge - Engaging with internal and external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time - Regular data analysis and performance reporting to management - Implementing continuous process improvements to enhance team efficiency - Managing operational risk and motivating a large team - Designing and implementing operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency - Collecting, analyzing, and interpreting data to identify key performance indicators (KPIs) and measure operational effectiveness - Developing data-driven insights to optimize operational processes, improve resource allocation, and enhance overall performance - Overseeing end-to-end execution, ensuring adherence to quality standards, timelines, and budgetary requirements - Monitoring performance, identifying bottlenecks, and implementing corrective actions to achieve operational goals - Preparing and delivering clear, concise, and impactful presentations to internal and external stakeholders, including senior management - Demonstrating proven leadership skills to guide a team towards achieving collective goals, fostering a culture of collaboration, growth, and excellence No additional details about the company were provided in the Job Description.
