Senior Associate

Site IT Support Senior Associate.

Our Analytics & Insights Managed Services team brings a unique combination of industry expertise, technology, data management and managed-services experience to create sustained outcomes for our clients and improve business performance. We empower companies to transform their approach to analytics and insights while building your skills in exciting new directions. Have a voice at our table to help define, design and govern the next generation of application data architectures and services.

Job Requirements and Preferences Basic Qualifications

• Minimum Degree Required: Bachelor's degree in information technology, Computer Science, Engineering, or a related technical discipline.

• Minimum Years of Experience:

5–9 years of progressive experience in IT support, systems administration, or infrastructure services, Azure / OCI / GCP (infrastructure support), SOA / APIGEE / ADF (middleware connectivity), Snowflake / Cloudera (basic platform access), IAM, OKTA, PAM Eng., Cyber Security support.

Preferred Qualifications;-

• Degree Preferred: Master's degree in information systems, Technology Management, or related field • Preferred Certifications: ITIL Foundation, CompTIA A+/Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent

Preferred Knowledge & Skills
• As a Senior Associate, you will lead and support the daily operations of IT infrastructure and end-user support at one or more PwC office locations: • Azure / OCI / GCP (infrastructure support), SOA / APIGEE / ADF (middleware connectivity), Snowflake / Cloudera (basic platform access), IAM, OKTA, PAM Eng., Cyber Security support

End-User Support & Issue Resolution
• Deliver expert-level support for laptops, desktops, mobile devices, printers, and collaboration tools (e.g., Microsoft 365, Teams, Zoom) • Diagnose and resolve hardware/software issues with minimal disruption to business operations • Manage escalated incidents from junior staff and liaise with Level 3/Engineering teams for complex issues IT Operations & Infrastructure Management • Oversee on-site IT systems including LAN/WAN, Wi-Fi, conference room AV, and printing services • Perform system maintenance, patching, hardware refreshes, and local inventory control • Collaborate with network, security, and cloud teams on site-wide infrastructure improvements Asset & Configuration Management • Maintain accurate records of hardware, software, and licenses using ITSM tools (e.g., ServiceNow) • Conduct regular audits and ensure compliance with company asset and security policies

Security & Compliance Support
• Support endpoint protection, encryption enforcement, and security policy adherence • Participate in business continuity planning, IT controls testing, and audit support Collaboration & Communication • Act as a local IT liaison, providing high-touch support to business leaders and professionals • Deliver training, onboarding sessions, and self-help resources to enhance digital adoption • Participate in global IT initiatives, deployments, and innovation pilots Leadership & Knowledge Sharing • Mentor junior support staff and promote continuous improvement in support processes • Document knowledge base articles and contribute to global standardization efforts Key Tools & Platforms • Microsoft Endpoint Manager (Intune), Active Directory, SCCM • Windows/macOS administration, M365 suite, ServiceNow • Cisco/Meraki networking, Zoom/Teams Rooms AV support • Scripting tools (PowerShell, Bash) and diagnostic utilities What We Offer • Opportunity to work in a dynamic, global firm with a strong technology backbone • Exposure to enterprise-scale tools, cloud platforms, and digital workplace initiatives • Career development and training in modern workplace, c