Senior Analyst Programmer

Job Description

Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups within FIL. Service restoration subsequent to unanticipated outages / disruptions. Driving root cause detection and resolution and ensuring these are advised back to all delivery groups. Advising Release Management of the best way to release new functions onto the production platform. Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately. Identification of and driving application related service quality improvement. Reviewing proposed technical solutions for new projects to ensure that are fit for purpose. The successful candidate will play a proactive role in the support of one or more of the above applications / systems. The role requires not only technical skill sets that facilitate high caliber service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. The team is involved in providing 24x7 support as part of a team rota and some weekend working as well. About you Around 4 - 6 years of technical experience in Software / IT industry in Development and Support functions Minimum 1 - 2 years of support experience in Production Support roles Providing first line of technical support for business critical applications (Principal technologies / applications used include Oracle, Informatica, Control-M and Unix) Willing to work in Support (Along with UK Shifts 24X7 On-call On rotation) Develop and maintain PL/SQL programs between the inbound systems and files into the warehouse data model applying business rules as specified in the requirements. Work with the support team alongside data analysts, business analysts, database administrators and business project teams in enhancing and supporting the production services Maintain the Meta Data Repository both within the vendor product and the ETL tool set Help maintain Informatica mapping and Control-M schedules Strong communication skills a customer centric focus. Experience with containers technologies will be advantageous Hands-on technical development for tactical fix automations Good analytical, problem-solving and documentation skills. Calm approach when under pressure Solid people networking and collaboration skills Self-motivated, self-starter, team-player Excellent communication