Senior Account Manager - Global Payments

Job Description

Job Specification: Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions. Ensure suitably experienced staff are in place in each location. Implement a Global Payments Policy that is aligned with the Groups Anti-Fraud Policy as well as SOC and ISAE requirements. Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies. Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group. Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams. Establish Service Level Agreements (SLA) and ensure alignment with client SLAs and deliverables. Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented. Source and manage the adoption of a global payment hub solution. Establish KPIs and provide regular reporting to Stakeholders on transaction volumes, SLAs etc Enable a culture of continuous improvement with a passion for addressing control weaknesses. Skills Required: At least 15 years of relevant professional experience, either in the financial services fund industry or banking. Bachelor / masters degree in accounting, finance, or economics. Management experience, overseeing a large multi-jurisdictional team. Excellent organizational, communication and interpersonal skills and a truly client servicing mindset. Proven experience in managing multiple stakeholders and delivering on commitments. Experience with Payment/Banking technology solutions and platforms. Excellent communication skills and a truly client servicing mind set with client facing experience. Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment. Good interpersonal skills, and sense of teamwork. Committed to self-improvement and staff development.