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Exams Services Support British Council

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Exams Services Support at the British Council, your role involves operating within a 24/7 environment, working in shifts, including weekends and fixed night shift schedules. Your main responsibilities include: - Analysis and Problem Solving: - Assist business users and British Council teams via messaging tools to resolve issues. - Provide guidance on effective use of British Council applications to stakeholders and business users. - Troubleshoot basic system and network problems; diagnose and resolve user-specific or software issues. - Follow technical diagrams and documented instructions to resolve support issues. - Sector/Subject Expertise: - Provide super-user support to British Cou...

Posted 1 month ago

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