acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for their managers attention managing diaries and organising meetings and appointments, often controlling access to the manager/executive reminding the manager/executive of important tasks and deadlines managing databases and filing systems Preferred candidate profile Excellent oral and written communication skills Organisational skills and the ability to multitask A knowledge of standard software packages and the ability to learn company-specific software if required.