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Manager - Global Service Operations Tata Communications Limited

8.0 - 10.0 years

0 Lacs

pune, maharashtra, india

On-site

Position Summary: TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service. Functions: Own technical escalations for the incidents and drive it till resolution Coordinate and participate in troubleshooting efforts between Cross Functional teams, vendors & customers Acknowledge escalation, Isolate faults, manage and resolve incidents Escalate to resolve incidents within SLA Support IM in major incidents Perform Root Cause Analysis on the in...

Posted 6 days ago

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