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NTT DATA North America logo
Planning and Scheduling Advisor NTT DATA North America

10.0 - 12.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Role Responsibilities: Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts. Identification and implementation of new technology for planning, including the use, development or procurement of effective workforce management software (WFM) and or other in-house systems/Excel. Forecasting volumes calls/inventories and capacity planning to support the scheduling and optimizing of customer service representatives for a major call center with 100+ agents that handles 50000 calls per month. Analyzing historical performance data to identify trends (associate behavior, call volume, activities, etc.) Producing dashboards and presentations for se...

Posted 1 week ago

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