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Orcapod Consulting Services logo
Technical Support Engineer Orcapod Consulting Services

4.0 - 7.0 years

6 - 14 Lacs

Chennai

Work from Office

Job Responsibilities: Provide Technical Support to customers and partners Provide technical services include writing scripts, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call suppo...

Posted 3 months ago

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