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Quality Analyst - QA Regalix

1.0 - 3.0 years

5 - 7 Lacs

hyderabad

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"Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role - Quality Analyst. Experience- 3+ Years. Location- Hyderabad. Role and Responsibilities: Conducts quality review of telephonic/email conversations to ensure quality service goals and standards are met and/or identify areas where improvements can be achieved. Audits sales outbound calls and/or correspondence, observing performance, techniques, and application of guidelines and procedures as listed in the framework. Verifies that representatives are providing up-to-date information, following current processes, and communicating eectively with mer...

Posted 3 weeks ago

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