Role & responsibilities for L1 Support Engineer: Provide first-level technical support for MVNO operations including mobile voice, data, SMS, VAS, and roaming services. Monitor network alarms, service performance, and incident management systems. Troubleshoot and resolve customer-reported and system-generated issues within defined SLAs. Escalate incidents to L2/L3 teams, vendors, or network partners as required, ensuring proper documentation. Perform initial log analysis, health checks, and validation of fixes provided. Work with OSS/BSS systems, SIM provisioning platforms, and mediation systems. Maintain knowledge base, runbooks, and shift handover documentation for seamless operations. Support change management activities by performing pre/post checks and basic validations. Collaborate with cross-functional teams (Customer Care, Billing, IT, and Network Operations). Provide timely updates to stakeholders and ensure high availability of MVNO services . Role & responsibilities for L2 Support Engineer: Act as second-line support for incidents escalated from L1, focusing on mobile voice, data, SMS, VAS, and roaming services. Perform root cause analysis (RCA) for recurring or critical issues and provide permanent fixes. Manage and resolve complex incidents within SLA and provide timely status updates to stakeholders. Perform detailed log analysis, protocol tracing (SS7, SIP, Diameter, GTP, etc.), and system health checks . Coordinate with L3 teams, OEMs, network operators, and vendors for solution implementation. Provide guidance and knowledge transfer to L1 engineers through training, SOPs, and troubleshooting guides. Support service activations, migrations, and new feature rollouts in coordination with engineering and operations teams. Ensure high availability, stability, and performance of MVNO systems and platforms. Participate in change management validating changes, performing pre/post checks, and rolling back if necessary. Maintain accurate documentation for incidents, problems, configurations, and fixes. Preferred candidate profile for L1 Support Engineer: 4 to 6 years of experience in telecom operations support, preferably with MVNO/MNO environments. Exposure to OSS/BSS platforms, SIM provisioning, IN (Intelligent Network), billing systems, and mediation . Hands-on experience with ticketing tools (e.g., JIRA, Remedy, ServiceNow) and monitoring tools (e.g., Nagios, Zabbix, SolarWinds). Familiarity with APNs, subscriber provisioning, SIM lifecycle, and number portability processes . Good knowledge of incident, problem, and change management processes (ITIL framework) . Strong analytical and troubleshooting skills with a customer-centric approach. Excellent communication skills (verbal and written). Willingness to work in 24x7 shifts including weekends and holidays. Certification in ITIL Foundation or equivalent. Experience with MVNO onboarding, interconnect testing, or roaming operations . Basic SQL/Unix/Linux command-line skills for log analysis. Preferred candidate profile for L2 Support Engineer: 4 to 6 years of telecom operations experience with focus on MVNO/MNO environments. Strong hands-on experience with OSS/BSS systems, SIM provisioning, IN (Intelligent Network), billing, and mediation platforms . Practical experience with protocol analyzers, tracing tools, and log analysis . Familiarity with SQL databases, Unix/Linux systems , and scripting for automation. Good understanding of network elements such as HLR/HSS, MSC, STP, PCRF, PGW, SGW, and MME. Strong problem-solving skills with ability to work under pressure in high-severity scenarios. Excellent communication and stakeholder management skills. Willingness to work in rotational shifts (24x7 operations) . Certification in ITIL, CCNA/CCNP (or equivalent) , or telecom domain certifications. Experience with VoLTE, VoWiFi, and 5G readiness activities . Exposure to cloud-native telecom platforms (OpenStack, Kubernetes, NFV/SDN) .
We are seeking a Senior Consultant with strong expertise in Google Cloud Platform (GCP), Terraform, Infrastructure as Code (IaC), Linux, Windows, storage technologies (LUNs, iSCSI), and networking. The ideal candidate will design, deploy, and manage scalable cloud infrastructure solutions, automate provisioning using Terraform, and support both Linux and Windows environments. You will also manage enterprise storage systems and network configurations. Secondary responsibilities include supporting AWS and Azure environments as needed. Role & responsibilities Design, implement, and manage cloud infrastructure in GCP using Infrastructure as code tools such as Terraform, cloud Native CICD tools (Cloud Build etc.) Automate deployment and configuration of resources using IaC best practices Administer Linux and Windows servers in cloud and hybrid environments Configure and maintain storage solutions (LUNs, iSCSI, SAN/NAS) Manage network resources, security groups, and connectivity Collaborate with cross-functional teams to support cloud projects Provide support for other cloud providers such as AWS and Azure environments as required Soft Skills Confident communicator Curious & self-driven Solution-focused mindset Strong presenter & facilitator Client-facing & professional Preferred candidate profile Must-Haves: Excellent command of English (spoken and written) 5+ years in cloud transformation & delivery (GCP) Proven experience leading cloud migration projects on more than one cloud provider (AWS, Azure, GCP) Google Cloud Platform (GCP) architecture (security, governance, high availability) and operations IaC: Terraform / Deployment Manager, Hands-on with developing Terraform Modules CI/CD pipeline experience with GCP DevOps, Cloud Build, Cloud Deploy, GitLab, GitHub, packer build Good understanding of cloud security principles and architecture patterns (Landing Zone, monolith, microservices, event-driven) Linux and Windows server administration Scripting: Ansible, PowerShell, Python, Shell, GCloud CLI Windows AD, Linux Identity Domain Manager Storage: Block, File, object, Shared storage, LUNs & Native/3rd party Cloud Backup Management Network configuration (TCP/IP, VPNs, DNS, load balancing, Firewall configurations) , troubleshooting & Cloud security GCP certifications (Professional Cloud Architect, Professional Cloud DevOps Engineer, etc.) Secondary Cloud Skillsets: AWS and Azure Cloud services Cloud migration and multi-cloud integration Microservices & event-driven architecture Agile delivery at enterprise scale Why you will love this job: • Exceptional career opportunities and pathways for our employees and exposure to a diverse range of enterprise customers (Financial Services, Telecommunications industries). • Work with some of the best Cloud consultants of the market on strategic and innovative projects for high profile and highly regulated enterprises. • If you are passionate about cloud infrastructure, automation, and storage/networking technologies, we encourage you to apply.