Job
Description
Job Description As an SAP CX Senior Consultant, you will be a valuable member of our Application Management Services (AMS) team. Your primary responsibility will involve leveraging your expertise in SAP Customer Experience (SAP CX) solutions, including SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, and SAP Service Cloud. Your focus will be on delivering top-notch support, maintenance, and enhancements for complex SAP CX landscapes. With 6 to 8 years of experience in SAP Commerce Cloud/Hybris, you will possess a strong hands-on experience in customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications. Your proficiency will extend to Hybris CMS and e-commerce suite, including WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, Cron Jobs, Catalogues, Categories, and Products. Moreover, you will demonstrate excellent knowledge in SAP Commerce Cloud (Hybris) core concepts, commerce concepts, development of extensions and add-ons, as well as expertise in Hybris integration experience. Your role will also require a solid understanding of web technologies such as Java, J2EE Application Servers, Spring, Portal Applications and Standards, Content Management Systems, JavaScript, and XML technologies. You will be expected to lead the Hybris Upgrade process, including Solr upgrade, and have experience with Git and DevOps. Job Requirements Key Responsibilities: - AMS Support & Incident Management: You will monitor, analyze, and resolve issues in SAP CX applications, ensuring adherence to defined Service Level Agreements (SLAs). Additionally, you will lead root-cause analysis to prevent recurring incidents, providing permanent fixes and improvements. - Configuration & Enhancement: Your role will involve configuring, enhancing, and optimizing SAP CX modules (Marketing, Commerce, Sales, Service) based on business requirements and best practices. You will develop functional specifications and guide technical teams on custom developments, integrations, and interfaces. - Collaboration & Stakeholder Engagement: Collaboration with cross-functional teams, including SAP Basis, Infrastructure, and Development, will be essential to ensure seamless system operation and solution delivery. You will engage with business stakeholders to gather requirements, present solution options, and manage expectations regarding timelines and deliverables. - Continuous Improvement: Identifying opportunities for process enhancements, automation, and performance optimization in SAP CX solutions will be a key aspect of your role. You will provide proactive recommendations to improve system usability, reliability, and efficiency. - Documentation & Knowledge Sharing: Maintaining clear and comprehensive documentation of system configurations, enhancements, and operational procedures will be crucial. You will also mentor and guide junior team members on SAP CX best practices and troubleshooting techniques. - Release Management & Testing: Contributing to release planning, coordinating functional and regression testing, and ensuring changes are approved before deployment to production will be part of your responsibilities. You will prepare test scenarios, manage test data, and verify successful deployment of new features/enhancements.,
