SAP Technical consultant, Sr

Job Description As a SAP CX Senior Consultant, you will be a valuable addition to our Application Management Services (AMS) team. Your expertise in SAP Customer Experience (SAP CX) solutions, including SAP C/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, SAP Sales Cloud, and SAP Service Cloud, will be crucial for delivering top-tier support, maintenance, and enhancements for intricate SAP CX landscapes. With 6 to 8 years of experience in SAP Commerce Cloud/Hybris, you will demonstrate strong proficiency in customizing SAP Commerce Cloud (Hybris) based e-Commerce Applications. Your hands-on experience with Hybris CMS and e-commerce suite components such as WCMS, Solr, HMC, CMS & Product Cockpit, Admin Console, Cron Jobs, Catalogues, Categories, and Products will be essential. You will showcase in-depth knowledge of SAP Commerce Cloud (Hybris) core concepts, commerce concepts, development of extensions and add-ons, as well as Hybris upgrades and web technologies including Java, J2EE Application Servers, Spring, Portal Applications and Standards, Content Management Systems, JavaScript, and XML technologies. Moreover, your expertise in Hybris integration, encompassing Order Replication, Product Catalog, Pricing master integration, and experience with Git and DevOps, will play a pivotal role in your responsibilities. Key Responsibilities: - AMS Support & Incident Management: Monitor, analyze, and resolve issues in SAP CX applications, adhering to defined Service Level Agreements (SLAs). Conduct root-cause analysis to prevent recurring incidents and implement permanent fixes. - Configuration & Enhancement: Configure, enhance, and optimize SAP CX modules based on business requirements. Develop functional specifications and guide technical teams on custom developments, integrations, and interfaces. - Collaboration & Stakeholder Engagement: Collaborate with cross-functional teams to ensure seamless system operation. Engage with business stakeholders to gather requirements, present solution options, and manage expectations. - Continuous Improvement: Identify opportunities for process enhancements, automation, and performance optimization. Provide proactive recommendations to enhance system usability, reliability, and efficiency. - Documentation & Knowledge Sharing: Maintain comprehensive documentation of system configurations and operational procedures. Mentor junior team members on SAP CX best practices and troubleshooting techniques. - Release Management & Testing: Contribute to release planning, coordinate testing, and verify successful deployment of new features/enhancements. Join us in driving excellence in SAP CX solutions and delivering exceptional support and enhancements to our clients.,