SAP Field Service Business Process Manager

5 - 7 years

0 Lacs

Posted:1 week ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Notice Period : 0 to 45 days

Experience Required : 5-7 years

Location : Bengaluru

Responsibilities

Service Business

As the Process Manager, you will be responsible for establishing global process standards, driving system and process improvements, coordinating delivery with internal teams and external partners, and supporting global rollouts and user enablement initiatives.

Key Responsibilities

  • Define, document, and maintain

    global Field Service business processes

    including planning, dispatching, workforce management, mobile execution, service confirmations, parts consumption, time and material capture, and service-to-billing workflows.
  • Translate business requirements into clear and structured

    user stories

    , specifications, and

    acceptance criteria

    , aligned with stakeholders and product owners.
  • Design and validate solution concepts within SAP FSM and its

    integrated systems

    (S/4HANA CS/SD, C4C, Asset Manager), ensuring consistency, scalability, and data integrity.
  • Coordinate system configuration and development activities with internal and external stakeholders; perform

    quality reviews

    , manage defects, and lead testing efforts (

    SIT/UAT

    ).
  • Perform or supervise configuration tasks within FSM such as:
  • Planning board setup
  • Dispatching rules
  • Mobile settings
  • Skills and territory management
  • Service workflows and Smartforms (checklists)
  • Develop and maintain comprehensive

    process and solution documentation

    (process maps, config documentation, work instructions, runbooks, knowledge base articles).
  • Support and/or lead

    global rollout initiatives

    , including localization assessments, cutover planning, data templates, and user training.
  • Provide

    2nd and 3rd level support

    for FSM and its integrated processes; perform root cause analysis and drive

    continuous improvement

    .
  • Monitor key Field Service KPIs (e.g., dispatch efficiency, SLA compliance, first-time fix rate, technician utilization, mobile adoption) and implement corrective actions as needed.
  • Ensure compliance with internal standards, IT security, and quality frameworks; proactively identify and mitigate risks.

Qualifications & Skills

  • Bachelor's degree in

    Business Informatics, Computer Science, Engineering

    , Business Administration, or equivalent professional experience.
  • Proven hands-on experience in

    SAP FSM process design and configuration

    , including planning board, dispatching, mobile setup, workflows, checklists, and master data (skills, resources, territories).
  • Strong knowledge of

    end-to-end Field Service processes

    , especially their downstream impact in

    SAP S/4HANA CS/SD

    , such as service confirmations, time/material postings, and order-to-bill.
  • Experience translating business needs into structured requirements and managing

    SIT/UAT

    processes with business users.
  • Demonstrated ability to coordinate with external vendors, validate deliverables, and conduct configuration quality checks and system testing.
  • Fluent in

    English (business level)

    with strong stakeholder engagement and communication skills in a global, cross-functional environment.

Preferred Skills

  • Solid understanding of

    FSMS/4HANAC4CAsset Manager

    integrations, including exposure to

    SAP BTP

    /

    CPI-based interfaces

    .
  • Experience in

    mobile field service execution

    , including offline capabilities and technician device management.
  • Familiarity with

    service contracts, warranties, entitlements

    , and

    pricing models

    in SAP S/4HANA and C4C.
  • Strong grasp of

    master data and data quality management

    for service-related objects (equipment, I-Base, skills, technicians, spare parts).
  • Proficient in

    Jira, Confluence

    , and

    SAP Solution Manager

    or

    SAP Cloud ALM

    for managing requirements, test cases, and change control.
  • Relevant

    SAP certifications

    (e.g., SAP FSM, SAP Service Cloud, S/4HANA Service) are a plus.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You