SAP Ariba Support Engineer -Procure-to-Order (P2O)

Job Description

Role Overview: We are seeking a SAP Ariba Support Engineer with expertise in Procure-to-Order (P2O) processes to join our team. The ideal candidate will have hands-on experience in managing and troubleshooting Ariba solutions, particularly in P2O workflows , supplier enablement, and integration with ERP systems. The role involves working closely with stakeholders to ensure smooth procurement operations and resolve technical issues efficiently. Key Responsibilities: Provide technical support for SAP Ariba P2O processes, including purchase requisitions, purchase orders, and supplier management . Troubleshoot and resolve system errors, integration issues, and transaction failures in Ariba. Work closely with procurement teams, suppliers, and IT teams to resolve issues related to P2O workflow execution. Monitor Ariba network transactions , ensuring seamless order processing and supplier collaboration. Support configuration changes, enhancements, and automation initiatives within SAP Ariba. Assist in Ariba-ERP integrations , resolving data inconsistencies and workflow challenges. Collaborate with SAP Ariba functional consultants and business stakeholders to optimize procurement processes. Document technical issues, resolution steps, and best practices for knowledge sharing. Stay updated with Ariba releases, updates, and industry best practices to improve system performance. Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause(s), and issue resolution Provide well-thought-out and reliable direction to customers through the lifecycle of their requests, via ongoing and timely phone and email communication. Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience. Deliver against customer experience and efficiency targets and drive for the delivery of Best in Class” customer support. Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers. Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions. Participate in de-escalation plans and situation war rooms to resolve critical product issues impacting customers’ business operations. Provide on-call support during evenings and weekends as required by a rotational schedule. Coach and mentor other Solution Support Engineers to increase their product expertise and productivity. Champion the proliferation of knowledge about your product area of expertise by creating Knowledge Base Articles Required Skills & Qualifications: 2+ years of experience in SAP Ariba support, with a focus on P2O processes . Strong knowledge of Procurement workflows, Catalog Management, PO creation, Invoice processing, and Supplier Enablement in Ariba. Experience with Ariba-ERP integration (SAP S/4HANA, ECC, or other ERP systems). Understanding of Ariba network, cXML transactions, and troubleshooting procurement issues . Hands-on experience in Ariba Buyer, Ariba Contracts, or Ariba Sourcing is preferred. Strong analytical and problem-solving skills, with the ability to work in high-paced environments . Excellent communication skills to interact with business stakeholders, vendors, and technical teams . SAP Ariba certification is a plus . Preferred Qualifications: Experience working with supplier collaboration portals . Knowledge of SAP Ariba APIs and customizations . Prior experience in Ariba Upstream & Downstream processes .