Sanya Infra Structure Pvt Ltd

VACANCY FORM Position Vacant : Customer Relationship Executive (Real Estate) No. Of Vacancy : 1 Reporting : Reporting to CRM Head Organization Name : Sanya Infrastructure Pvt. Ltd. Company Profile (Industry, Size, Products/Services, Standing in India/World etc.) Sanya Group is an ISO 9001-2000 diversified group engaged Real Estate, Hospitality, Medical Facilities, Diagnostics Centers and FMCG goods. The Group is into a JV with leading national brand Godrej for a residential project Godrej Summit in the prime and fast growing Sector-104, Gurugram, adjacent to the Dwarka - Expressway. A proud owner of the elite 5 star hotel Courtyard by Marriott in Gurugram, the Group is also developing Housing Projects, Commercial Complexes, Shopping Malls, Townships and SEZ Pan India. Downtown Gurugram is the newest upcoming 5-star premier mixed-use development a dynamic hub designed for modern living, professional pursuits, and leisure, seamlessly blending lifestyle, convenience, and sophistication in one iconic location. Its close proximity to the prestigious Golf Course Road, HUDA City Centre and DLF Galleria offers upscale integrated ultra-luxurious hotel residency and suites . Level of designation (Managerial/Non Managerial) : Customer Relationship Executive Functional area : Customer Relations Industry : Real Estate/Infrastructure Desired work experience (in complete years): Minimum : 02 years Maximum : 05 years Compensation Offered : 3-5 lakh per annum Location of posting : Based in Gurugram Contact Information: Name : Rohit Puri Designation : HR Manager Company : Sanya Infrastructure Pvt. Ltd Address : Plot No. 27B, Sector Road, B Block, Sushant Lok Phase -1, Sector -27, Gurugram E mail id : rohit.puri@sanyagroup.in State : Haryana-122001 Phone (s) : 9811340958 Job Description / Responsibilities: Responsible in maintaining MIS and closely work for Preparation of Final work Report Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation To prepare various reports on daily, weekly, quarterly and monthly basis Build and maintain relationships with the customer base Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS reports Attending customers visits with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process Managing post booking customer services till delivery / possession stage Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call Collection of payment dues, against demands generated with construction progress Assisting customers on allotment , Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of documents Responsible for leading the Post Sales CRM Operations, payments and collections Ensure regular update the clients on the projects Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sales and service Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process Excellent communication and interpersonal skills Desired profile : Graduate / MBA Proven work Experience and Knowledge as a CRM in Real Estate specially in Commercial / Retail sector. Technical expertise with CRM software and analytical systems Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software) Strong communication skills along with a customer-oriented attitude Be energetic and passionate Integrity towards the organization Excellent problem solving and Customer Relationship Skills