Santoni (Shanghai) Knitting Machinery Co.,Ltd.

Job Title: Regional Service Technician- Textile Machinery (India) Location: Major Cities in India (e.g. Mumbai, Delhi, Chennai, Ahmedabad - Flexible) Reports to: Global Service Director Company Overview ​ Santoni is a global leader in innovative textile machinery solutions, with a strong presence across 30+ countries. We empower the textile industry with cutting-edge technology, reliability, and comprehensive after-sales support. As we accelerate growth in the Indian market, we seek a dynamic Regional Service Technician to drive our strategic expansion. Job Responsibilities 1. 内部协调沟通：和总部沟通技术细节 ；Internal coordination and communication： communicate technical details with headquarters； 2. 技术支持：通过不同的渠道为代理商提供技术支持，包括电话，电子邮件，客户管理系统，或者在线为终端用户提供维修服务； Technical support：provide technical support to agents through different channels, including telephone, E-mail, customer management system, or online maintenance services for end users； 3. 零件管理：更新和维修技术文件包括服务指南，零部件编码和质量提升文件； Spare parts management：update and repair technical documents including service report, parts code and quality improvement technical documents； 4. 与其他相关部门协调，提供解决方案和积极主动的行动； Coordinate with other related departments to provide solutions and proactive actions ； 5. 软件及系统：在客户管理信息系统中管理分享维修经验； Software and systems： manage and share maintenance experience in customer management information system; Support partners to provide services to end users； 6. 信息收集整理：收集、分析和报告质量信息； Information collection ：collect、analyze； and report quality information； Qualifications & Experience · Education: Bachelor’s degree in Mechanical Engineering, Textile Technology, or Business. · Experience: 10+ years focused on textile machinery (e.g., weaving, spinning, knitting, or finishing equipment). · Technical Skills: Deep understanding of textile manufacturing processes and machinery. · Mindset: Results-driven, entrepreneurial, and adaptable to fast-paced markets. If you are a passionate and experienced sales professional with a deep understanding of the Indian textile machinery market and a drive to succeed, we would love to hear from you. Please submit your resume and a cover letter highlighting your relevant experience and achievements to HR@santoni.cn .​ We are an equal - opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As a Regional Service Technician for Textile Machinery at Santoni, a global leader in innovative textile machinery solutions, you will play a crucial role in driving the strategic expansion of our company in the Indian market. Your primary responsibility will involve internal coordination and communication by effectively relaying technical details with the headquarters. Additionally, you will provide technical support to agents through various channels such as telephone, E-mail, customer management system, or online maintenance services for end users. Another key aspect of your role will be managing spare parts by updating and repairing technical documents, including service reports, parts codes, and quality improvement technical documents. You will also be required to coordinate with other related departments to provide solutions and proactive actions. Furthermore, you will be responsible for managing software and systems, sharing maintenance experience in the customer management information system, and supporting partners in delivering services to end users. Your role will also involve the collection, analysis, and reporting of quality information to ensure efficient operations. To qualify for this position, you should hold a Bachelor's degree in Mechanical Engineering, Textile Technology, or Business, and have a minimum of 10 years of experience focused on textile machinery, such as weaving, spinning, knitting, or finishing equipment. Your technical skills should include a deep understanding of textile manufacturing processes and machinery. A results-driven, entrepreneurial mindset adaptable to fast-paced markets will be essential for success in this role. If you are a passionate and experienced professional with a thorough understanding of the Indian textile machinery market and a drive to succeed, we encourage you to submit your resume and a cover letter highlighting your relevant experience and achievements to HR@santoni.cn. Join us at Santoni and be a part of our mission to empower the textile industry with cutting-edge technology, reliability, and comprehensive after-sales support.,