About Us Sanchit Art Gallery is a distinguished sanctuary for extraordinary collections of contemporary and modern Indian art, renowned for its exquisite curation of works by eminent, celebrated Indian artists. A beacon of India’s rich artistic heritage, the gallery presents a refined selection of art that resonates globally, setting benchmarks in quality, innovation, and diversity. Founded in 2010 by the visionary art connoisseur and collector, Sunil Joshan, Sanchit Art Gallery offers an exclusive platform for showcasing the masterpieces of distinguished senior artists while championing the talents of emerging visionaries. Under the leadership of Sanchit Joshan, CEO and Gallery Director, the gallery has expanded its legacy with two prestigious locations in Agra and Delhi. Each space embodies our unwavering dedication to artistic excellence, creativity, and the preservation of India’s unparalleled cultural heritage. Job Description ROLE OUTLINE : Build and maintain relationships with existing customers, ensuring their satisfaction with the company's services and identifying new business opportunities to help grow the company's client base. Additionally, handle inbound sales/leads, converting prospects into satisfied clients. KEY DELIVERABLES: Client Relationship Excellence & Sales Manage relationships with domestic and international customers, ensuring their satisfaction with our artworks and services. Establishing a professional relationship with the clients and maintaining regular communication with them to understand their needs, concerns, and feedback. Identify new business opportunities with existing clients, as well as new prospects, to help grow the company's client base. Lead showroom sales goals by guided gallery tours and demonstrating artwork to potential clients. Handle inbound sales and leads, converting prospects into satisfied clients. Contact prospective clients and art enthusiasts (through mails, calls, promotional WhatsApp messages) to invite them to exhibitions and provide them with relevant information. Manage client accounts, maintaining complete records of purchases/conversations ensuring all contractual obligations are met on time and information is stored for future references. Notifying potential clients of particular works and exhibitions, according to their stated interests previously as per records/references. Manage all the leads gathered through exhibition by sorting the email ID’s through guest ID card and setting the email sequences thereafter. Collaborate with the sales team to identify opportunities for upselling and cross-selling. Customer Service Delight Ensure that clients are provided with exceptional service and that their inquiries and requests are addressed promptly and professionally. Collaborate with internal teams to ensure that client needs are met and that projects are delivered on time and within budget. Conduct market research to understand industry trends, shift in the client’s demand and use this information to help improve the company's sales and strategy. Manage client feedback, using it to continuously improve the company's services and processes. Analyze customer data, sales and satisfaction reports to identify trends and opportunities for improvement. Collaborate with the marketing team to develop strategies for attracting and converting inbound leads. Develop and implement customer retention strategies to ensure long-term customer loyalty. Commitment to Learning Participates in formal and informal learning activities for personal and professional development. Learns and applies new methods and tools that facilitate work and bring in more efficiency. Requirements Master's or Bachelor's degree in Business Administration, Marketing, or Communication, along with 4-8 years of experience in client management, preferably in a sales-driven environment within the arts or luxury item industry. Strong CRM, communication, organizational and interpersonal skills. Ability to work effectively in a fast-paced, team-oriented environment. Proven track record of building and maintaining relationships with clients, with a strong focus on customer satisfaction. Experience in both domestic and international markets, with a deep understanding of cultural differences and business practices. Passion for modern art and a strong knowledge of current trends in the art industry. Job Types: Full-time, Permanent Pay: ₹420,000.00 - ₹720,000.00 per year Benefits: Cell phone reimbursement Paid sick time Schedule: Day shift Fixed shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Work Location: In person
